- Confidential UK call handling for law firms
Telephone answering
for legal practices
When you’re with a client, in court or working to a deadline, getting to every call is not always possible. Answerpoint can answer diverted calls in your firm’s name, capture the caller’s contact details and a brief reason for calling, and pass the message to your team.
- Confidentiality as standard
- Urgent matter escalation
- No missed new-client enquiries
What a legal call handles
- New client enquiry taken and details verified
- Existing case reference recognised and logged
- Urgent matter flagged for immediate call-back
- Message emailed to the right fee-earner instantly
Trusted by UK legal practices
UK
Based team
Why law firms choose Answerpoint
The problems we solve for legal practices
New clients ring around
Someone looking for a solicitor calls three or four firms. The one that answers usually gets the instruction.
Solicitors get interrupted
Every call that reaches a solicitor directly breaks their focus. We filter calls so only the right ones get through.
Reception can't always cover
Lunch breaks, holidays and busy mornings leave gaps in cover. We fill them.
Practice areas
Calls we take for every practice area
For each area, you tell us which questions to ask and which solicitor the message goes to.
✓ Conveyancing
✓ Family law
✓ Employment law
✓ Wills and probate
✓ Personal injury
✓ Commercial and corporate
✓ Dispute resolution
How it works
Instant setup
01
Brief us on your firm
Your greeting, practice areas, who handles what, and what counts as urgent.
02
Divert your line
All calls, overflow only, or lunchtimes only. You choose.
03
We answer in your firm's name
Callers hear a calm, professional receptionist who never gives advice.
04
Messages reach the right person
Emailed straight to the solicitor handling that matter.
Built for legal practice needs
Features that matter to law firms
Confidential handling
We take only what you ask for and never discuss a matter.
New client intake
Name, contact details and type of matter recorded every time.
Existing client routing
Matter references logged and sent to the right solicitor.
Urgent call rules
Completions and deadlines put through live or flagged at once.
Appointment booking
Consultations booked into your diary during the call.
Lunch and overflow cover
We answer when reception is busy, at lunch or on leave.
We will get in touch with you soon. For anything urgent, call us on 01582 438500.
Real clients, real reviews
What our clients say
Legal FAQs
Common questions from law firms
How do you handle confidential case information?
Our receptionists only take the information you instruct us to collect and never discuss case details beyond your specified script. All staff are trained in confidentiality best practice.
Can you distinguish between existing clients and new enquiries?
Yes we can look up matter references, recognise returning callers, and route accordingly, following whatever process you set up.
Can urgent matters reach a partner outside office hours?
Yes, we set custom escalation rules so genuinely urgent calls are passed through immediately, by whichever method you prefer.