- Confidential UK call handling for law firms
Legal answering service
for solicitors and law firms
When you are with a client, in court or working to a deadline, you cannot get to every call. Our legal telephone answering service answers your diverted calls in your firm’s name, takes the details you ask for and passes the message to the right solicitor as soon as possible. Our receptionists are real people in our Luton office, and they never give legal advice. Find out more about our telephone answering service.
- Confidentiality as standard
- Urgent matter escalation
- From £29.95 a month · 14-day free trial
What a legal call handles
- New client enquiry taken and details verified
- Existing case reference recognised and logged
- Urgent matter flagged for a priority call-back
- Message emailed to the right fee-earner as soon as possible
Trusted by UK legal practices
UK
Based team
Why law firms choose Answerpoint
The problems we solve for legal practices
New clients ring around
Someone looking for a solicitor calls three or four firms. The one that answers usually gets the instruction.
Solicitors get interrupted
Every call that reaches a solicitor directly breaks their focus. We filter calls so only the right ones get through.
Reception can't always cover
Lunch breaks, holidays and busy mornings leave gaps in cover. We fill them.
New enquiries
The firm that answers gets the instruction
Answered while they are still choosing
Someone looking for a solicitor usually rings three or four firms. If they reach voicemail, they ring the next one. We answer live, in your firm's name, so the enquiry stays with you.
The details you need to call back
Name, phone and email, the type of matter, the other party's name so your team can run a conflict check, any dates or deadlines the caller mentions, and how they found you.
To the right solicitor, promptly
Each message goes to the solicitor or team you name for that type of work, by email as soon as possible after the call, with urgent enquiries flagged.
Practice areas
Calls we take for every practice area
For each area, you tell us which questions to ask and which solicitor the message goes to.
✓ Conveyancing
✓ Family law
✓ Employment law
✓ Wills and probate
✓ Personal injury
✓ Commercial and corporate
✓ Dispute resolution
On every call
What we take on every legal call
You decide the questions for each practice area. Most firms start with the list below. Our receptionists take details only: they never give legal advice, never discuss a matter and never quote fees unless you tell us to.
✓ New or existing client?
✓ Type of matter
✓ Full name and contact details
✓ Other party's name, for your conflict check
✓ Matter reference, for existing clients
✓ Any dates or deadlines mentioned
✓ Which solicitor they want
✓ How they found you
✓ Best time to call back
Practice areas
How we handle calls in each practice area
Conveyancing
Buyers, sellers and agents chasing progress. We take the property address and matter reference, and flag anything about an exchange or completion date so it reaches your conveyancer first.
Family law
Callers are often upset. Our receptionists are calm and discreet, take only what you ask for and pass the message to your family team without asking for more than the caller wants to give.
Employment law
Employment claims can have strict time limits. We record any dates the caller mentions, such as when they were dismissed, so your team can see at a glance whether the matter is urgent.
Wills and probate
Many probate callers have recently lost someone. We take the time to listen, note who has died and the caller's relationship to them, and pass the enquiry on with care.
Personal injury
We take the date and type of accident, how the caller was hurt and whether anyone else was involved, so your team can make a first assessment before calling back.
Commercial and disputes
Business clients expect a quick, professional answer. We recognise existing clients by name or reference and route them to the partner or team they deal with.
Confidentiality
Confidential by design
Only what you ask for
We take the details on your list and nothing more. We do not ask a caller to explain their legal problem beyond what you need to call them back.
Sent only to the people you name
Messages go to the solicitors and staff you choose, and nobody else.
Never discussed
Our receptionists never discuss a matter, offer an opinion or give advice. If a caller asks for advice, we explain that a solicitor will call them back.
How it works
Simple setup
01
Brief us on your firm
Your greeting, practice areas, who handles what, and what counts as urgent.
02
Divert your line
All calls, overflow only, or lunchtimes only. You choose.
03
We answer in your firm's name
Callers hear a calm, professional receptionist who never gives advice.
04
Messages reach the right person
Emailed straight to the solicitor handling that matter.
Built for legal practice needs
Features that matter to law firms
Confidential handling
We take only what you ask for and never discuss a matter.
New client intake
Name, contact details and type of matter recorded every time.
Existing client routing
Matter references logged and sent to the right solicitor.
Urgent call rules
Completions and deadlines flagged as urgent and passed on as soon as possible.
Appointment booking
Consultations booked into your diary during the call.
Lunch and overflow cover
We answer when reception is busy, at lunch or on leave.
Cover and prices
Cover that fits the way your firm works
All calls, overflow or lunchtimes
Divert every call, only the ones your reception cannot get to, or just lunchtimes and holidays. You choose, and you can change it at any time.
Monday to Saturday
We answer Monday to Friday, 9am to 6pm, and Saturday, 10am to 4pm. We are closed on Sundays and do not offer an overnight or 24-hour service.
From £29.95 a month
Starter is £29.95 a month for up to 20 calls. Growth is £49.95 for up to 50 calls, then £1.50 per extra call. Larger firms get a custom plan. Every plan starts with a 14-day free trial, no card needed.
We will get in touch with you soon. For anything urgent, call us on 01582 438500.
Real clients, real reviews
What our clients say
Legal FAQs
Common questions from law firms
Do your receptionists give legal advice?
No. Answerpoint receptionists never give legal advice or discuss a matter. They take the caller's details and pass them to your solicitor.
Can you tell new enquiries from existing clients?
Yes. Answerpoint asks whether the caller is an existing client, takes their matter reference, and routes the message to the right solicitor.
Can urgent calls go straight to a solicitor?
Yes. During our hours, urgent calls are flagged and passed to the solicitor you choose as soon as possible.
Is it a real person or AI?
A real person. Every call is answered by a trained receptionist in our Luton office.
Do you run conflict checks?
No. We take the other party's name and pass it on so your team can run the check before calling back.
Can you take calls about conveyancing completions?
Yes. We take the property address and matter reference and flag anything about exchange or completion so it reaches your conveyancer first.
Can you cover just lunchtimes or holidays?
Yes. You can divert all calls, overflow only, or just the times your reception is not covered.
Do you answer on Saturdays?
Yes, from 10am to 4pm. We are closed on Sundays.
How much does a legal answering service cost?
From £29.95 a month for up to 20 calls, or £49.95 for up to 50. Every plan starts with a 14-day free trial, no card needed.