- UK-based receptionists · Since 2001
Answering service for builders and construction firms
On site, the phone is the last thing you can answer. Every call is answered live in your business name by a real person in our Luton office. New project enquiries are taken in full, messages from existing clients are passed to you, and the details are passed to you by your chosen contact method as soon as possible. Find out more about our telephone answering service.
- Project enquiries taken properly
- From £29.95 a month · 14-day free trial
- Client messages passed on to you
What a builder's call looks like
- Extension enquiry logged with address and plans
- Quote visit request taken with preferred times
- Client question about start date passed on
- Details passed to you by text or email as soon as possible
Trusted by UK building firms
2001
Established in Luton
UK
Based team
Saturday
Morning cover 10am–4pm
Why builders hire us
The problems we solve for builders
You can't answer on site
Mixing, lifting or up a ladder, the phone has to wait. The enquiry often can't.
Big jobs ring around
A homeowner planning an extension calls several builders. The first to answer gets the visit.
Clients want updates
People having work done ring with questions. Unanswered calls make them nervous.
Real people, not a robot
A real voice for clients planning a big job
Taken seriously from the first call
Someone planning an extension is about to spend serious money. A calm, professional receptionist tells them they have found a builder who takes the project seriously.
The full picture, not a missed call
We take the project, planning status, timescale and budget, so you know whether the job is worth pricing before you call back.
Your firm’s name, your greeting
Callers hear your building firm answer, as if they had rung your own office.
Projects we take calls for
Whatever building work you do
We ask about plans, planning permission and start dates, so you know if a job is worth a visit.
✓ House extensions
✓ Loft conversions
✓ Renovations and refurbishments
✓ Garage conversions
✓ New builds
✓ Brickwork and structural work
✓ Kitchen and bathroom refits
On every call
What we ask on every building enquiry
You decide the questions. Most builders start with the list below. Our receptionists take details only: they never give building advice or quote prices unless you tell us to.
✓ Type of project
✓ Rough size of the job
✓ Planning permission and drawings?
✓ When they want to start
✓ Full address and postcode
✓ Budget, if they share it
✓ Best number and time to call back
Built for builders
The calls that win building work
Big jobs ring around
Extensions and renovations get three or four quotes. The builder who answers is the one who gets to quote.
Existing clients chasing
Clients asking about start dates or progress are recognised and their messages passed to you, so they are not left waiting.
No more site noise
Callers hear a calm office, not a cement mixer. We take the details and you call back when it suits you.
How it works
Simple setup
01
Tell us your rules
The work you do, the areas you cover, and the details you want for quote visits.
02
Divert your number
Forward your mobile or landline to us. It takes a few minutes and needs no new kit.
03
We answer in your name
Callers hear your business name and a friendly UK receptionist.
04
You get the details
Job details are passed to you by text or email as soon as possible, with urgent calls flagged.
Built for builders
Features that matter to your business
Project enquiry capture
Address, type of work, drawings and start date on every enquiry.
Quote visit requests
Site visit requests taken with the times that suit the caller, and passed to you to confirm.
Existing client messages
Questions and changes passed to you, urgent ones flagged.
Supplier and trade calls
Deliveries and subcontractor calls sent to the right person.
Simple mobile divert
No new phone or hardware. Just divert your existing number to us.
Monthly rolling plans
Busy season or quiet patch, plans are monthly rolling so you can change plan.
Hours and prices
Clear hours, simple pricing
Monday to Saturday
We answer Monday to Friday, 9am to 6pm, and Saturday, 10am to 4pm. We are closed on Sundays and do not offer an overnight or 24-hour service.
Starter, £29.95 a month
Up to 20 calls a month, answered live in your business name.
Growth, £49.95 a month
Up to 50 calls a month, then £1.50 per extra call. Every plan starts with a 14-day free trial: no card needed, no setup fees, monthly rolling.
We will get in touch with you soon. For anything urgent, call us on 01582 438500.
Real clients, real reviews
What our clients say
Builder FAQs
Common questions from builders
Do you answer for builders on Saturdays?
Yes, from 10am to 4pm, when many homeowners plan their projects. We are closed on Sundays.
Will customers know it's an answering service?
No. Answerpoint answers in your business name with your greeting, so callers think they've reached your office.
Can Answerpoint handle calls about more than one site?
Yes. Tell us which projects are running and each message goes to the right person.
Do you work with groundworkers too?
Yes. Answerpoint also answers calls for groundwork contractors, roofers, electricians and plumbers.
Can you take details for large projects?
Yes. We take the type and size of the project, planning status, timescale and any budget the caller shares.
Do you give quotes?
No. We take the details so you can price the job. We never quote unless you tell us to.
How much does an answering service for builders cost?
From £29.95 a month for up to 20 calls, or £49.95 for up to 50. Every plan starts with a 14-day free trial, no card needed.