- UK-based receptionists · Since 2001
Answering service for builders
Your best leads arrive by phone: a homeowner planning an extension, an architect with a project, a client asking for an update. Our UK receptionists answer in your business name, take the details, and book a time for you to visit.
- Project enquiries taken properly
- Quote visits booked
- Client messages passed on fast
What a builder's call looks like
- Extension enquiry logged with address and plans
- Quote visit booked for Thursday at 5pm
- Client question about start date passed on
- Details passed to you by text or email as soon as possible
Trusted by UK building firms
2001
Established in Luton
UK
Based team
Saturday
Morning cover 10am–4pm
Why builders hire us
The problems we solve for builders
You can't answer on site
Mixing, lifting or up a ladder, the phone has to wait. The enquiry often can't.
Big jobs ring around
A homeowner planning an extension calls several builders. The first to answer gets the visit.
Clients want updates
People having work done ring with questions. Unanswered calls make them nervous.
Projects we take calls for
Whatever building work you do
We ask about plans, planning permission and start dates, so you know if a job is worth a visit.
✓ House extensions
✓ Loft conversions
✓ Renovations and refurbishments
✓ Garage conversions
✓ New builds
✓ Brickwork and structural work
✓ Kitchen and bathroom refits
How it works
Simple setup
01
Tell us your rules
The work you do, the areas you cover, and how you like quote visits booked.
02
Divert your number
Forward your mobile or landline to us. It takes a few minutes and needs no new kit.
03
We answer in your name
Callers hear your business name and a friendly UK receptionist.
04
You get the details
Job details are passed to you by text or email as soon as possible, with urgent calls flagged.
Built for builders
Features that matter to your business
Project enquiry capture
Address, type of work, drawings and start date on every enquiry.
Quote visit booking
Site visits booked into the slots you leave open in your diary.
Existing client messages
Questions and changes passed to you, urgent ones flagged.
Supplier and trade calls
Deliveries and subcontractor calls sent to the right person.
Simple mobile divert
No new phone or hardware. Just divert your existing number to us.
Monthly rolling plans
Busy season or quiet patch, change or pause your plan.
We will get in touch with you soon. For anything urgent, call us on 01582 438500.
Real clients, real reviews
What our clients say
Builder FAQs
Common questions from builders
How can an answering service help a building company?
An answering service makes sure project enquiries are answered while you're on site. Answerpoint's UK receptionists take the details, book quote visits and pass the details to you as soon as possible, so leads don't go to another builder.
Will customers know it's an answering service?
No. Answerpoint answers in your business name with your greeting, so callers think they've reached your office.
Can Answerpoint handle calls about more than one site?
Yes. Tell Answerpoint which projects are running, and callers are routed to the right person or sent to them as a message.
Do you work with groundworkers too?
Yes. Answerpoint also answers calls for groundwork contractors, roofers, electricians and plumbers.