- UK-based since 2001
About Answerpoint: UK telephone answering since 2001
Answerpoint is a telephone answering business based in Luton, established in 2001. Our UK receptionists answer calls in your business name and pass clear messages to your team.
Trusted by growing UK corporate teams
UK
Based, dedicated teams
Our mission
Protecting UK businesses from lost calls and lost revenue
A missed call rarely feels like a big deal in the moment. It usually is one. A prospective client who can’t get through calls the next name on their list. An existing customer who reaches voicemail assumes you’re too busy for them. Multiply that across a working week, and a business can lose a meaningful amount of revenue to something as ordinary as a phone ringing out.
Answerpoint was built to close that gap. Our telephone answering service and virtual numbers exist so that every call to your business gets answered properly, whether that’s a new enquiry, an existing client, or something urgent that genuinely can’t wait. We’re not trying to replace how you run your business, we’re making sure the phone stops being a point where it quietly leaks revenue.
We work with businesses of every size, from sole traders to growing corporate teams, and across a wide range of sectors, including small businesses and contractors, legal practices, medical clinics and property agents. Whatever your business does, the mission is the same: make sure a ringing phone is always an opportunity, never a risk. That’s true whether you’re UK-based or managing UK operations from abroad. See how it works for international clients.
Our UK-based receptionist team
How we work
A UK-based team, trained on your business specifically
Every receptionist is based in the UK
We don't route calls to an anonymous overseas call centre. Our receptionists work from our UK office and are trained before they ever take a live call for your business.
We're briefed on your business, not given a generic script
Your greeting, your common questions and your escalation rules are set by you. Callers hear a response that reflects your business, not a one-size-fits-all answering service.
We pass the message to your team after the call
By email or SMS, depending on your plan, so you're never left waiting to find out what you missed while you were away from the phone.
A straightforward start
Try Answerpoint free for 14 days, with no card needed and no setup fees. Our service is monthly rolling. Contact us to discuss the right arrangement for your calls.