- UK-based receptionists · Since 2001
Call answering for gas and heating engineers
While you’re on a job, our UK receptionists take your breakdown, servicing and gas safety certificate calls in your business name and text you the details.
- Breakdowns flagged as urgent
- Services and CP12s booked
- Clear safety wording every time
What a heating call looks like
- Breakdown logged with boiler make and fault
- No heating with a vulnerable person flagged urgent
- Landlord certificate booked with tenant access
- Details texted to you the moment you're free
Trusted by UK heating businesses
2001
Established in Luton
UK
Based team
Monthly
Scale up for winter
Why gas engineers hire us
The problems we solve for heating engineers
Breakdowns are urgent
Someone with no heating in January will keep ringing until someone answers. Make sure it's you.
Service calls fill your diary
Missed booking calls leave gaps in your week that are hard to fill later.
Landlords want dates fast
Letting agents book gas safety checks in batches. If they can't reach you, they book someone else.
Jobs we take calls for
Whatever heating and gas work you do
We take the details you need: boiler make, fault, property type, and who will give you access.
✓ Boiler breakdowns and repairs
✓ Annual boiler servicing
✓ Landlord gas safety checks (CP12)
✓ New boiler installations
✓ Central heating and radiators
✓ Gas hobs, cookers and fires
✓ Smart thermostats and controls
How it works
Instant setup
01
Tell us your rules
Your greeting, what counts as a breakdown emergency, and how to handle a gas smell.
02
Divert your number
Forward your mobile or landline to us. It takes a few minutes and needs no new kit.
03
We answer in your name
Callers hear your business name and a friendly UK receptionist.
04
You get the details
Job details arrive by text or email straight away. Urgent calls come through live.
Built for gas engineers
Features that matter to your business
Gas smell script
Callers are told to ring 0800 111 999 and leave if unsafe. Then we alert you.
Breakdown triage
We ask about vulnerable people at home and flag those calls first.
Servicing bookings
Annual services booked into your diary or sent to you to confirm.
Landlord and agent work
Property, tenant access and certificate deadline recorded every time.
Winter capacity
Monthly rolling plans: move up in the cold months, down in summer.
Simple mobile divert
No new phone or hardware. Just divert your existing number to us.
We will get in touch with you soon. For anything urgent, call us on 01582 438500.
Real clients, real reviews
What our clients say
Gas engineer FAQs
Common questions from heating engineers
What does Answerpoint do if a caller smells gas?
Answerpoint receptionists tell the caller to ring the National Gas Emergency Service on 0800 111 999 straight away and leave the property if they feel unsafe. They then take the caller's details and alert you.
Can Answerpoint book annual boiler services?
Yes. Answerpoint receptionists book boiler services into your online diary during the call, or send you the request to confirm.
Can you take landlord gas safety certificate bookings?
Yes. Answerpoint records the property, tenant access details and certificate deadline, then sends it to you so you can plan the visit.
Do you also work with plumbers?
Yes. For leaks, drains and bathroom work, see Answerpoint's call answering for plumbers page.