Answerpoint

  • 100% UK-Based Receptionists · Est. 2001
Answerpoint corporate logo featuring a purple-to-pink telephone speech bubble icon, brand typography, and the tagline Taking Care of Business.
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Answerpoint corporate logo featuring a purple-to-pink telephone speech bubble icon, brand typography, and the tagline Taking Care of Business.
  • Built for earthworks teams

Telephone Answering for Groundwork Contractors

When your team is on site with machinery running, our UK receptionists answer your office line, put callers through to the right site manager, and log tender and quote enquiries so nothing gets lost between sites.

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  • Calls routed to the right site
  • Tender enquiries logged
  • Urgent site issues passed on

What a groundwork call looks like

  • Tender invitation logged with deadline
  • Caller put through to the site manager
  • Delivery query passed to the right foreman
  • Message texted when they're off the machine
A tradesperson laying red brick pavers on a sand base, surrounded by feature callouts for quote requests, site details, call routing, and notifications

Trusted by UK groundwork & civil businesses

UK

Based team

Years in business
0 +

Yes

Multi-site call routing available

Why choose Answerpoint

The problems we solve for groundwork & civil firms

You can't hear it ring

Plant noise and remote sites mean calls go unanswered, even when someone is free.

Several sites, one number

Calls land with the wrong person or in a voicemail nobody checks. We route them properly.

Tenders have deadlines

A missed tender invitation can mean a missed contract. We log every one.

Work we take calls for

Whatever groundwork you do

Most of your calls are from contractors, developers and suppliers. We handle them like your own office would.

✓ Excavation and site clearance

✓ Foundations and footings

✓ Drainage installation

✓Utility trenching and ducting

✓Concrete and reinforced concrete

✓ Kerbs, paving and external works

✓ Plant hire enquiries

How it works

Simple setup

01

Tell us your rules

Your projects, site contacts, enquiry questions and instructions for urgent messages.

02

Divert your number

Forward your mobile or landline to us. It takes a few minutes and needs no new kit.

03

We answer in your name

Callers hear your business name and a friendly UK receptionist.

04

You get the details

Job details are passed to you by text or email as soon as possible, with urgent calls flagged.

Built for groundwork firms

Features that matter to your business

Multi-site routing

Callers put through to the right site manager or project lead.

Tender logging

Project, contact, site and deadline emailed to your estimator.

Urgent site issues

Your escalation rules followed. Nothing waits in a voicemail.

Supplier calls

Deliveries and plant hire queries sent to the right foreman.

SMS or email messages

Details are passed on as soon as possible, ready for when they are off the machinery.

Monthly rolling plans

Scale up for big contracts and down between projects.

Get A Free Quote

We will get in touch with you soon. For anything urgent, call us on 01582 438500.

Real clients, real reviews

What our clients say

  • James Kerr

    A great way for 'on-the-road' businesses to make sure they never miss a call, or a sale. Professional staff answer your calls as you'd want and pass the details to you. A great service!

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  • Zain

    Been using AnswerPoint for a while now and they’ve been spot on. Makes things much easier when I’m busy at work.

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  • Jeff White

    Been with them for over 10 years Sussex and Surrey driveways Never had a problem always on point Well done answer point

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  • Ali Qazi

    Been using Answerpoint for a long time. They have always taken my messages promptly and professionally. Great company to work with. Highly recommended

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  • Lee Ypey

    Great service from Jameel and the Answerpoint team. Their virtual office keeps my personal address private, while the mail and call answering services are quick, reliable, and very convenient. Highly recommended

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  • Joy Liasu

    Great service, have used answerpoint since 2013 and they have helped to grow my business. Calls answered professionally and messages delivered without fail. Friendly and prompt customer service. Thank You

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  • Ahmed

    Answer point is a very professional and reliable call answering service. I have been using them for a few months now and I am absolutely delighted with the service.

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  • Companies 999

    We have been using Jameel's services for the past 2 years now and have no issues, great business, highly recommend!

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  • Mukesh Radia

    Known Jameel and his team for few years.Excellent , polite and courteous. Good for my business as all calls are answered on my behalf . excellent customer service.

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  • Jalal Miah

    Anwserpoint have provided us with excellent service. We have used them for many users and continue to do so. Highly recommended.

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  • Jay Praphul

    Best team to work with. Always a step ahead to offer outstanding customer service. Would strongly recommend.

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Groundwork FAQs

Common questions from contractors

Can Answerpoint route calls to different site managers?

Yes. Answerpoint sets up routing by site or project, so each caller reaches the right manager or gets a message sent to them.

You set the rules. Answerpoint flags urgent calls and passes them to the person you choose as soon as possible.

Yes. Answerpoint records the project, contact, site and deadline, and emails it to your estimator as soon as possible.

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