- Built for earthworks teams
Telephone Answering for Groundwork Contractors
Between plant noise, active sites, and remote locations, calls shouldn’t get missed. We answer live, route calls to the right site manager, and pass on urgent site issues immediately.
- Calls routed to the right site manager
- Urgent site issues flagged fast
- Tender & quote enquiries captured
What a groundwork & civil call handles
- New tender or quote enquiry taken with site and scope details
- Call routed to the correct site manager or foreman
- Urgent site issue flagged for immediate attention
- Message sent by SMS the moment someone's off the machinery
Trusted by UK groundwork & civil businesses
UK
Based team
Yes
Multi-site call routing available
Why choose Answerpoint
The problems we solve for groundwork & civil firms
You can't hear the phone over plant machinery
Excavators and diggers drown out ringtones. A missed enquiry usually just goes to the next groundworks firm.
Multiple sites mean calls fall through the cracks
With teams spread across different sites, it's not always obvious whose phone a call should reach.
Urgent site issues need to reach someone now
A site safety issue or unexpected ground condition can't wait for someone to check their phone at lunch.
Services we support
Whatever type of groundwork & civil work you do
From bulk earthworks to utility trenching, our PAs take calls for every arm of your operations.
✓ Excavation & Groundworks
✓ Drainage Installation
✓ Foundations & Footings
✓ Site Clearance
✓ Concrete Groundworks
✓ Utility Trenching
✓ Reinforced Concrete Works
How it works
Set up in minutes, not days
01
Tell us your rules
Your greeting, common questions, and what counts as a genuine emergency.
02
Divert your number to us
Activate simple call forwarding in minutes, no new phone numbers or hardware required.
03
We answer in your business name
Callers receive a polite, knowledgeable greeting that projects a reliable local business image.
04
Details reach you fast
Job notes, quotes, and urgent repair details are sent to you via SMS, email, or app.
Built for groundwork & civil
Features that matter to your business
Multi-site call routing
Route callers directly to the correct site supervisor or project manager without delay.
Urgent site issue escalation
Custom rules for what counts as urgent, escalated to you immediately.
Tender & quote capture
New enquiry details recorded accurately, ready for your team to follow up.
Simple mobile divert
No new phone or hardware just divert your existing number to us.
Message relay by SMS or email
Details reach the right person the moment they're off-site.
Monthly rolling plans
Scale up for bigger contracts, scale down between projects, no lock-in.