- Patient calls answered with care
Telephone answering
for medical clinics
Help patients reach a receptionist when your clinic team is busy. Our telephone answering service answer in your practice name, take enquiry details and pass appointment requests and messages to your team.
- Appointments booked on the call
- Patient details handled with care
- Overflow cover at busy times
What a patient call looks like
- New patient booked for an initial assessment
- Existing appointment moved to next
- Tuesday Question for the clinician sent by email
- Urgent symptoms: caller directed to 999 or 111
Trusted by UK clinics and healthcare providers
UK
Based team
Why clinics choose Answerpoint
The problems we solve for medical practices
Front desk overload
Mornings and lunchtimes bring a rush of calls while patients stand at the desk. We take the overflow.
Missed calls, missed bookings
A new patient who can't get through will usually book with another clinic.
Staff are off
Holidays, sickness and training days leave gaps at reception. We fill them.
Who we help
Clinics and practices we work with
Each clinic gets its own greeting, booking rules and list of questions to ask.
✓ Dental practices
✓ Physiotherapy clinics
✓ Aesthetics and skin clinics
✓ Chiropractors and osteopaths
✓ Private GP and specialist clinics
✓ Counselling and therapy practices
How it works
Set up in minutes, not days
01
Brief us on your clinic
Your greeting, booking rules, common questions and urgent-call script.
02
Divert your line
All calls, overflow only, or lunchtimes only. You choose.
03
We answer in your clinic's name
Patients hear a warm, calm receptionist every time.
04
Bookings and messages sent
Appointments go in your diary; messages reach the right person.
Built for clinic needs
Features that matter to healthcare providers
Appointment booking
New, moved and cancelled appointments handled on the call.
Patient confidentiality
We collect only what you ask for. Messages go to named staff.
Safe urgent-call script
Any sign of an emergency: caller told to call 999 or NHS 111.
Overflow cover
We answer the calls your front desk can't get to.
Common questions
Location, parking, prices and what to bring, from your answers.
Saturday mornings
We answer Saturday 9am–1pm, when many patients book.
We will get in touch with you soon. For anything urgent, call us on 01582 438500.
Real clients, real reviews
What our clients say
Healthcare FAQs
Common questions from clinics
Can you book directly into our practice management system?
Yes we work with most common online diary and practice management systems to book confirmed appointments during the call itself.
How do you handle patient confidentiality?
Our receptionists only collect the information you instruct us to and are trained to handle patient details with appropriate discretion.
What happens if a caller describes an urgent symptom?
We follow the triage rules you set, from immediate call transfer to flagging the message as urgent for a rapid call-back.