- Professional answering for solo & small teams
Plumber answering service from real UK receptionists
Under a sink, up in a loft or driving to the next job, every call is answered live in your business name by a real person in our Luton office. Leaks and burst pipes are flagged to you as urgent, quote requests are taken in full, and the details are passed to you by your chosen contact method as soon as possible. Find out more about our telephone answering service.
- Leaks and urgent jobs flagged
- From £29.95 a month
- 14-day free trial
What a plumbing call looks like
- New quote request taken with job and address
- Leak or no water flagged as urgent
- Existing customer recognised and noted
- Details passed to you by text or email as soon as possible
Trusted by UK plumbing and heating businesses
UK
Based team
Live
Extended Hours Support
Why choose Answerpoint
The problems we solve for plumbing & heating engineers
Missed calls mid-job
You can't answer under a sink or with your hands full. A missed call usually goes to the next plumber on the list.
Leaks can't wait
Someone with water coming through the ceiling wants an answer now, not a voicemail and a call-back tomorrow.
First to answer wins
People ring two or three plumbers. The one who answers first usually gets the job.
Real people, not a robot
A real person answers, not an AI voice
Someone who listens
When water is coming through a ceiling, a homeowner wants a person who listens, not a menu. Our receptionists stay calm and take the details properly.
Your plumbing business, your greeting
Callers hear your business name and your greeting, as if they had rung your own office, even when you are under a sink.
Plumbing calls since 2001
We have answered for UK trades for over twenty years, and we know a dripping tap is not the same call as a burst pipe.
Services we support
Whatever type of plumbing & heating work you do
From a dripping tap to a full bathroom, we take the details you need to price and plan the job.
✓ Leaks and burst pipes
✓ Blocked drains and sinks
✓ Bathroom installations
✓ Kitchen plumbing
✓ Taps, toilets and showers
✓ Water heaters and cylinders
✓ Outside taps and pipework
On every call
What we ask on every plumbing call
You decide the questions. Most plumbers start with the list below. Leaks and burst pipes are flagged as urgent and passed to you as soon as possible. Our receptionists take details only: they never give plumbing advice or quote prices unless you tell us to.
✓ Emergency or a quote?
✓ What is the problem?
✓ Where is the leak or fault?
✓ Full address and postcode
✓ Homeowner, landlord or tenant?
✓ Boiler or hot water involved?
✓ Access to the property
✓ Best number to call back
✓ Best time to call back
Built for plumbers
The calls plumbers miss most
Leaks flagged first
A burst pipe or water through a ceiling is flagged as urgent and passed to you as soon as possible, so you decide which job comes first.
Landlords and tenants
We note who is calling, the property address and who will give access, so landlord and agency jobs do not stall waiting for details.
Quotes taken in full
Bathroom fits, new taps and pipework enquiries are logged with the details you need to price, ready for when you are off the tools.
How it works
Simple setup
01
Tell us your rules
Your greeting, common questions, and what counts as an emergency.
02
Divert your number
Forward your mobile or landline to us. It takes a few minutes and needs no new kit.
03
We answer in your name
Callers hear your business name and a friendly UK receptionist.
04
You get the details
Job details are passed to you by text or email as soon as possible, with urgent calls flagged.
Built for plumbing & heating engineers
Features that matter to your business
Quote & job capture
Every enquiry logged with the problem, address and how urgent it is.
Urgent call rules
You decide what's urgent. We put those calls through or text you at once.
Gas smell wording
Callers who smell gas are told to ring 0800 111 999 first. Always.
Simple mobile divert
No new phone or hardware. Just divert your existing number to us.
Monthly rolling plans
Go up a plan in winter, back down in summer. No lock-in.
Saturday morning cover
We answer Saturday 10am–4pm, when many homeowners call about jobs.
Hours and prices
Clear hours, simple pricing
Monday to Saturday
We answer Monday to Friday, 9am to 6pm, and Saturday, 10am to 4pm. We are closed on Sundays and do not offer an overnight or 24-hour service.
Starter, £29.95 a month
Up to 20 calls a month, answered live in your business name.
Growth, £49.95 a month
Up to 50 calls a month, then £1.50 per extra call. Every plan starts with a 14-day free trial: no card needed, no setup fees, monthly rolling.
We will get in touch with you soon. For anything urgent, call us on 01582 438500.
Real clients, real reviews
What our clients say
Plumbing & Heating Engineers FAQs
Common questions
How do you handle burst pipes or boiler breakdowns?
You set the criteria for what constitutes an emergency. When an urgent call comes in, we flag it and pass it to you as soon as possible.
Do I need to buy any new equipment on-site?
None at all. We manage your diverted calls and send updates directly to your existing mobile line or email.
Can you handle enquiries regarding Gas Safe standards?
Yes, we follow your exact custom scripts to confirm your certifications and capture relevant job specs from callers.
Do you answer calls for plumbers on Saturdays?
Yes, from 10am to 4pm. We are closed on Sundays, so most plumbers take Sunday callouts themselves.
Will a real person answer my plumbing calls?
Yes. Every call is answered by a trained receptionist in our Luton office, never by AI.
Do you give plumbing advice?
No. Our receptionists take the details and pass them to you. They never give plumbing advice.
How much does a plumber answering service cost?
From £29.95 a month for up to 20 calls, or £49.95 for up to 50. Every plan starts with a 14-day free trial, no card needed.