Capture Every Call

Missed calls = Missed opportunities

100% UK Based

Your calls are answered by friendly UK staff

answerpoint
Same day setup

Get started today with simple and easy setup.

Freedom & Flexibility

Stay in touch with your customers wherever you are

Get a FREE trial, try before you decide

If you want to portray a better business image, improve customer support, reduce business cost and win more customers then contact us today
to set up a free trial of our service and see the endless benefits Answerpoint can offer you at fraction of the cost.

jenny1

Jennifer, Service Manager

I am delighted to be working with an amazing team at Answerpoint where every member of our team is trained to offer a first class service. My team understands you and your business, our customer focused PAs are highly skilled in maximizing your business potentials.

About Us

Your dedicated PAs and receptionists will answer your business calls exactly as it was your own office, Your PA will portray a professional image for your business and help you win more sales. We have over 20 years’ experience in Telephone Answering Service, Call Centre Outsourcing, Call Routing, Switchboard Overflow, Appointment Making, Emergency Back-up, Sales Support, E-Commerce Support, Web Chat and much more.

We understand the importance of answering each call but not having enough resources to accomplish everything could effect your business growth. With Answerpoint on your side, you stay in touch with your clients whenever the phone rings. Answerpoint offers you high level customer support at a fraction of the cost.

CUSTOMER EXPERIENCE BEYOND EXPECTATIONS
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AMAZING CUSTOMER SUPPORT

Our dedicated PA’s are expertly trained to understand you and your business to ensure seamless call answering. Capturing every call in a manner that exceeds client expectation is our top priority. Our investment in state of the art technology, professionally trained and highly motivated staff enable us to deliver a first class service designed to serves the modern day customer exceptions.

OUR CLIENTS

We work with a various types of business of all sizes across many business sectors including:
– Software companies – Accountants
– Solicitors, medical clinics, builders
– plumbers, electricians, home workers,
– company formation – agents – estate agents
– driving schools and many more

Customer Support
Our Services
Telephone Answering

Capture every call, impress your callers, look big, work smart and keep your cost down. calls answered in your company's name.

Mobile Answering

Never miss a call. Divert your mobile calls to our friendly PAs and give your business a professional image. Easy setup.

Virtual Office

Use our prestigious address locations for your business post, service is ideal for small businesses, home businesses and start-ups.

Virtual Numbers

Get any UK city area dialling code and non-geographical No (01, 02 and 0800) with IVR prompts i.e. press 1 for sales, 2 for accounts etc.

Switchboard Overflow

Use Answerpoint for all your receptionists overflow calls during busy periods, on engage or during lunch breaks.

Call Centre Support

Use Answerpoint as an outsourced call centre at all times or as an extension to your existing set-up to cover you during busy periods.

Live Web Chat

Engage your web visitors by having a live web chat platform. Web chat service is a great way to answer quick customer enquiries.

Digital Media & SEO

Our digital media team & SEO Experts can get your business top ranking through social media platforms and google.

Get a free SEO audit of your website

Want to to find out how your website is performing and ranked in google and other search engines?
Just Fill in the details below and we’ll send you a full SEO audit of your website totally free.

Want to to find out how your website is performing and ranked in google and other search engines?
Just Fill in the details below and we’ll send you a full SEO audit of your website totally free.

Client Testimonials
Your Questions

Will my calls be answered by UK Staff

Our Offices and staff are all based in the UK and your calls will be answered by fully trained and professional receptionists.

What businesses can use your service

We welcome all types of businesses including self employed, home workers, new business start-ups and small to medium enterprises ( SME)

How long is the free trial

Answerpoint offers 2 weeks totally free trial of our service. Just give us your business details and call handling instructions and leave the rest for us to impress.

What is your pricing structure?

Our pricing is extremely competitive, simple and transparent based on price per call. We do not charge for unwanted marketing calls. We offer packages to suit all budgets.

Do you answer calls in my company name?

Yes we answer all calls in your company’s name, as per your instructions. Your dedicated PA will represent you and your business and will create an impression to be your own staff.

Can I chose who answers my calls?

All our staff are vigorously trained to provide a high quality of service and consist of both female and male receptionist. We are unable to provide a specific staff to be allocated to your calls only.

What information do you need to answer my calls?

In order for us to answer your calls efficiently, we require the following information: your name, address, and contact details,  Business name, business address, tel no, email, website, brief, business background, call handling instructions (How to greet callers and what to say and what information to take), message forwarding method, expected call volume.

Do you charge for nuisance unwanted marketing calls?

We do not charge you for any unwanted marketing calls from organisations trying to sell you their services that you are not interested in.

What is your minimum contract?

We do not tie you in to any minimum terms and the service is provided on a monthly rolling contract. However, for convenience we do offer quarterly, 6 monthly or yearly packages. For yearly packages you can benefit from getting one months free subscription. Should you need to cancel the service you just need to give us one month’s notice written notice via email prior to completion of your contract.

How long has Answerpoint been established for?

Answerpoint was established in 2001. We have been around for over 17 years and we have supported thousands of business over the years.

What are your opening hours?

We are opened Monday to Friday 9am to 6pm and Staurdays 10am to 4pm.

What happens after hours?

When the office is closed, the following standard message is played “Thank you for your call, our office is now closed, please call back during our office hours which are Monday to Friday 9am to 5pm and Saturday 10am to 4pm”. If you require the phone to be redirected to your

How are my messages passed on to me?

This depends on your preference and we work with you to facilitate what’s convenient for you. The options are email, phone, SMS or you can call our office to collect messages.

What happens if I receive more calls than my bundle allowance?

Any calls above your bundle allowance are charged at an additional rate according to your package or you can upgrade to the next available package.

how do I divert my calls to you?

Diverting your calls to Answerpoint is very simple and can be set up within minutes. We can assist you with this and provide you with short codes to activate/deactivate call diversion. All you need to have is a call diversion feature activated on your phone which normally comes free as part of your phone package.

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Contact Info

Staion House, Midland Road, Luton LU2 0HS, United Kingdom
0800 542 2626
info@answerpoint.co.uk

Opening Hours

Monday- Friday: 9AM – 6PM
Saturday: 10AM – 4PM
Sunday: Closed

Telephone Answering Service

With a telephone answering service you manage your business while we take care of your business calls. Answerpoint gives you:

  • Prompt & professional call answering
  • Friendly & experienced UK Staff
  • Divert permanently or as required
  • Calls answered in your company name
  • Messages passed on instantly
  • Stay ahead of the competition
  • No more staffing issues
Why choose a Telephone Answering Service?

Hundreds of UK and Global businesses use our call answering service as a first point of contact or as a back up during busy periods.
Answerpoint brings you a greater customer experience, state of the art technology and a first class staff motivated to the highest standard.

Telephone Answering

Our dedicated receptionists and PAs will look after your business calls exactly as it was your own office at a fraction of the cost. Divert your calls to our receptionists permanently, on engage or as and when required.

Switchboard Overflow

With our switchboard overflow service you don’t need to worry about unattended phone calls and staff absenteeism. All your unattended and overflow calls during your busy periods can be answered by your dedicated team.

elephone answering service
Mobile Answering

Managing business on your mobile phone can portray a negative impression on your clients and jeopardize your business growth. Divert your mobile calls to Answerpoint and enhance your business image.

Call Centre Support

Our team of receptionists will become part of your business and add value to your existing set-up at a fraction of the cost. You will gain access to multiple staff ensuring your every call is captured and your customer are left with a smile.

HOW IT WORKS

Our telephone answering service works in a number of ways, you can divert your calls to Answerpoint receptionists permanently or as and when required. When a customer rings your number your call will be routed to your  knowledgeable receptionist who is fully briefed about your business and understands how to answer your calls.

Your friendly and knowledgeable receptionist can take a message and forward it to you via phone, SMS, email or route the call to you wherever you are in the world. Your customers will not know the call has been answered by an outsources call centre.

elephone answering service
The Benefits
  • Impress your Clients
  • Never Miss a Call
  • Expolit every opportunity
  • Focus on your core business
  • Freedom & Flexibility
  • No more staffing issues
  • Access to multiple PAs
  • FREE TRIAL
CHOOSE YOUR PLAN

Select a plan that suits you the most. If you require a larger call volume package, not a problem.
Just complete the contact us form below and we’ll get in touch with you straightaway to discuss your requirement.

ANSWER 140

£150.00

Excess calls £1.20 per call

ANSWER 200

£200.00

Excess calls £1.10 per call

ANSWER 300

£285.00

Excess calls £1.00 per call

ANSWER 20

£25.00

Excess calls £1.50 per call

ANSWER 40

£50.00

Excess calls £1.40 per call

ANSWER 85

£100.00

Excess calls £1.30 per call

Select a plan that suits you the most. If you require a larger call volume package, not a problem.
Just complete the contact us form below and we’ll get in touch with you straightaway to discuss your requirement.

Get a FREE trial, try before you decide

If you want to portray a better business image, improve customer support, reduce business cost and win more customers then contact us today
to set up a free trial of our service and see the endless benefits Answerpoint can offer you at fraction of the cost.

Virtual Office

  • Impress your clients
  • Enhance your businesses image
  • Compete with bigger clients
  • Prestigious UK city locations
  • Confidential
  • Affordable prices
Why choose a Virtual Office Service?

Our prestigious central London and UK City Locations can give your business an enhanced business image an win you more sales.

Virtual office service and mail forwarding service is idea for small businesses, home businesses and overseas businesses.

Mail Collection

Our virtual office service will offer you a Mail Receiving & Mail Collection Service, available for both personal and business usage. This enables you to make a lasting impression on your clients or contacts with our high profile.

Overseas Mail

For non-UK residents, our overseas mail service is ideal if you wish to give your business a London presence. Having a London business address without the London cost can give your business a competitive edge.

virtual-office
Mail Forward

Mail Forward is our most popular service and an important service for many of our clients who wish to receive their mail in a timely and efficient manner. Whilst many people communicate through electronic means on a day to day basis.

Registered Address

UK law requires every limited company to have a registered business address to receive your official post from Companies House, HMRC and other official bodies. Registered Address is perfect for company to not display their personal info.

HOW IT WORKS

Our telephone answering service works in a number of ways, you can divert your calls to Answerpoint receptionists permanently or as and when required. When a customer rings your number your call will be routed to your  knowledgeable receptionist who is fully briefed about your business and understands how to answer your calls.

Your friendly and knowledgeable receptionist can take a message and forward it to you via phone, SMS, email or route the call to you wherever you are in the world. Your customers will not know the call has been answered by an outsources call centre.

elephone answering service
The Benefits
  • Impress your Clients
  • Never Miss a Call
  • Expolit every opportunity
  • Focus on your core business
  • Freedom & Flexibility
  • No more staffing issues
  • Access to multiple PAs
  • FREE TRIAL
MAIL COLLECTION

£20.00/month

UNLIMITED Receipt of Mail

No Handling Charges

FREE Collection of Mail

Packages Accepted

FREE Mail Notification

MAIL FORWAR. MOST POPULAR

£25.00/month

UNLIMITED Receipt of Mail

No Handling Charges

FREE Collection of Mail

Packages Accepted

FREE Mail Notification

OVERSEAS MAIL

£30.00/month

UNLIMITED Receipt of Mail

No Handling Charges

FREE Collection of Mail

Packages Accepted

FREE Mail Notification

REGISTERED OFFICE

£15.00/month

UNLIMITED Receipt of Mail

No Handling Charges

FREE Collection of Mail

Packages Accepted

FREE Mail Notification

Get In Touch with Us

If you want to portray a better business image, improve customer support, reduce business cost and win more customers then contact us today.

proof of ID

Select a plan that suits you the most. If you require a larger call volume package, not a problem, just complete the contact us form below and we’ll get in touch with you straightaway to discuss your requirement.

Why choose a Virtual Office Service?

Our prestigious central London and UK City Locations can give your business an enhanced business image an win you more sales.

Virtual office service and mail forwarding service is idea for small businesses, home businesses and overseas businesses.

UK & Worldwide Virtual NUmbers

  • Take your business anywhere
  • Get any UK or Worldwide Number
  • Divert you number to any destination in the World
Virtual Numbers

Give your business an enhanced image by having a unique number for your business. Chose any UK or Worldwide city dialing code number. Manage the number yourself, divert it to any destination in the world, keep track of your calls and take advantage of many impressive call features.

Easily divert your number to Answerpoint’s PA with our telephone answering service.

Mail Collection

Our virtual office service will offer you a Mail Receiving & Mail Collection Service, available for both personal and business usage. This enables you to make a lasting impression on your clients or contacts with our high profile.

Overseas Mail

For non-UK residents, our overseas mail service is ideal if you wish to give your business a London presence. Having a London business address without the London cost can give your business a competitive edge.

virtual-office
Mail Forward

Mail Forward is our most popular service and an important service for many of our clients who wish to receive their mail in a timely and efficient manner. Whilst many people communicate through electronic means on a day to day basis.

Registered Address

UK law requires every limited company to have a registered business address to receive your official post from Companies House, HMRC and other official bodies. Registered Address is perfect for company to not display their personal info.

HOW IT WORKS

Our telephone answering service works in a number of ways, you can divert your calls to Answerpoint receptionists permanently or as and when required. When a customer rings your number your call will be routed to your  knowledgeable receptionist who is fully briefed about your business and understands how to answer your calls.

Your friendly and knowledgeable receptionist can take a message and forward it to you via phone, SMS, email or route the call to you wherever you are in the world. Your customers will not know the call has been answered by an outsources call centre.

elephone answering service
The Benefits
  • Impress your Clients
  • Never Miss a Call
  • Expolit every opportunity
  • Focus on your core business
  • Freedom & Flexibility
  • No more staffing issues
  • Access to multiple PAs
  • FREE TRIAL
CHOOSE YOUR PLAN

Select a plan that suits you the most. If you require a larger call volume package, not a problem, just complete the contact us form below and we’ll get in touch with you straightaway to discuss your requirement.

MAIL COLLECTION

£7.99/month

UNLIMITED Receipt of Mail

No Handling Charges

FREE Collection of Mail

Packages Accepted

FREE Mail Notification

MAIL FORWARING

£15.00/month

UNLIMITED Receipt of Mail

No Handling Charges

FREE Collection of Mail

Packages Accepted

FREE Mail Notification

OVERSEAS MAIL

£25.00/month

UNLIMITED Receipt of Mail

No Handling Charges

FREE Collection of Mail

Packages Accepted

FREE Mail Notification

REGISTERED OFFICE

£4.99.00/month

UNLIMITED Receipt of Mail

No Handling Charges

FREE Collection of Mail

Packages Accepted

FREE Mail Notification

Get In Touch with Us

If you want to portray a better business image, improve customer support, reduce business cost and win more customers then contact us today.

Live Web Chat Support, Web Development & SEO

With a telephone answering service you manage your business while we take care of your business calls. Answerpoint gives you:

  • Live web chat support for web visitors
  • Increase web conversion rate
  • Look big and professional
  • Professional modern WP web development
  • Increased your web ranking & visitor traffic
  • Affordable & transparent prices
Make every visitor count

We all know how important a business website is in today’s competitive online e-commerce market. Many businesses fail to understand the true value of their website and do not invest enough to optimise their web presence.

Answerpoint’s specialists web support team can help your website be more productive by applying modern web development tools and strategies. Our in-house web support team has years of experience and understand the industry requirement very well.

We can create the right web presence and support for you at a very reasonable and transparent cost structure. Our turn around is fast and reliable. Contact us today for a free web appraisal.

Telephone Answering

Our dedicated receptionists and PAs will look after your business calls exactly as it was your own office at a fraction of the cost. Divert your calls to our receptionists permanently, on engage or as and when required.

Switchboard Overflow

With our switchboard overflow service you don’t need to worry about unattended phone calls and staff absenteeism. All your unattended and overflow calls during your busy periods can be answered by your dedicated team.

elephone answering service
Mobile Answering

Managing business on your mobile phone can portray a negative impression on your clients and jeopardize your business growth. Divert your mobile calls to Answerpoint and enhance your business image.

Call Centre Support

Our team of receptionists will become part of your business and add value to your existing set-up at a fraction of the cost. You will gain access to multiple staff ensuring your every call is captured and your customer are left with a smile.

HOW IT WORKS

Our professional and knowledgeable web development team will carry out a full website appraisal. We will then offer you a totally free and impartial advise on how to improve your web presence and increase your visitor conversion rate.

We will work closely with you to ensure that you fully understand the processes and cost involved. Our approach will take in to consideration your ideas, your goals and your affordability.

The nature of our business and experiences gives us the best platform to offer you a service that is unrivalled both in terms of quality and cost. We understand the need of small to medium size businesses and will ensure that your every penny is worth spent.

Put your trust in Answerpoint and see the difference we can make to your online visitor experience.

The Benefits
  • Increase Visitor Conversion Rate
  • Gain Visitor Confidence
  • Experienced & Knowledgeable Team
  • Fast & Reliable
  • Competitive Pricing
Get a free SEO audit of your website

Want to to find out how your website is performing and ranked in google and other search engines?
Just Fill in the details below and we’ll send you a full SEO audit of your website totally free.

Want to to find out how your website is performing and ranked in google and other search engines?
Just Fill in the details below and we’ll send you a full SEO audit of your website totally free.

Contact Us

IF YOU HAVE A PROJECT YOU WOULD LIKE TO DISCUSS, GET IN TOUCH WITH US.

Get in Touch





Luton Office

Staion House, Midland Road, Luton LU2 0HS, United Kingdom
0800 542 2626
info@answerpoint.co.uk