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Capture Every Call

Telephone answering service you can trust

100% UK Based

Calls are answered by friendly UK staff

answerpoint
Same day setup

Get started today with simple and easy setup.

Freedom & Flexibility

Stay in touch with your customers anywhere

You manage your business while we mange your calls, work smarter, enjoy the freedom & flexibility, reduce cost and be more profitable. Get a FREE trial, try before you decide

Answerpoint's knowledgeable receptionists and PAs can answer calls in your company's name, take messages, transfer calls, deal with customer queries, make appointments and much more. Whether you are just starting up, an existing SME or a large corporate entity, We can offer you a complete customer contact center solution at a fraction of the cost.

Call us on on 08005422626 or just fill in the short form below and we'll call you right back.

jenny1
Jennifer, Service Manager

I am delighted to be working with an amazing team at Answerpoint where every member of our team is trained to offer a first class service. My team understands you and your business, our customer focused PAs are highly skilled in maximizing your business potentials.

Professional Call Answering Service

Answerpoint Ltd is a professional call answering service company based in Luton, London. We provide 24/7 business call answering services such as virtual office, virtual receptionist, message taking and telephone answering. Our staff is UK based and they cover your calls and emails, as your PA would do. Answerpoint offer different packages to accommodate your business needs, and provide affordable solutions, which would have cost you more. We register your virtual office in prime business location and receives calls, messages in your business name. A dedicated virtual receptionist is assigned to you which manages your business and prioritize your calls and emails. Virtual office is an economically beneficent telephone answering service for small businesses.

 

Affordable Solution for Small businesses

We have saved small businesses huge amounts of money and have helped business grow larger by providing dedicated and professional call answering services. We provide you with business address, phone number and a sales representative which will be available at the office. Thus you will never miss a single call and your customer queries and live web chats would be covered on your behalf. Our employes are highly motivated and professional customer service representatives. Our expert team keep record of all your business calls and provide a weekly and monthly summary of business calls, orders, messages and emails. We can work as full time call service providers or work as switchboard overflow.

CUSTOMER EXPERIENCE BEYOND EXPECTATIONS
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AMAZING CUSTOMER SUPPORT

Our dedicated PA’s are expertly trained to understand you and your business to ensure seamless call answering. Capturing every call in a manner that exceeds client expectation is our top priority. Our investment in state of the art technology, professionally trained and highly motivated staff enable us to deliver a first class service designed to serves the modern day customer exceptions.

OUR CLIENTS

We work with various types of business of all sizes across many business sectors including:
– Software companies – Accountants
– Solicitors, medical clinics, builders
– plumbers, electricians, home workers,
– company formation agents – estate agents
– driving schools and many more

Customer Support
Our Services
Telephone Answering

Capture every call, impress your callers, look big, work smart and keep your cost down. calls answered in your company's name.

Mobile Answering

Never miss a call. Divert your mobile calls to our friendly PAs and give your business a professional image. Easy setup.

Virtual Office

Use our prestigious address locations for your business post, service is ideal for small businesses, home businesses and start-ups.

Virtual Numbers

Get any UK city area dialling code and non-geographical No (01, 02 and 0800) with IVR prompts i.e. press 1 for sales, 2 for accounts etc.

Switchboard Overflow

We handle all your receptionist's overflow calls during busy periods, on engage or during lunch breaks.

Call Centre Support

Use Answerpoint as an outsourced call centre at all times or as an extension to your existing set-up to cover you during busy periods.

Live Web Chat

Engage your web visitors by having a live web chat platform. Web chat service is a great way to answer quick customer enquiries.

Digital Media & SEO

Our digital media team & SEO Experts can get your business top ranking through social media platforms and google.

Want to know how good your website is ranked in Google? Get a free SEO audit of your website. We will email you full report of your website performance.

Want to to find out how your website is performing and ranked in google and other search engines?
Just Fill in the details below and we’ll send you a full SEO audit of your website totally free.

Want to to find out how your website is performing and ranked in google and other search engines?
Just Fill in the details below and we’ll send you a full SEO audit of your website totally free.

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Your Questions

Will my calls be answered by UK Staff

Our Offices and staff are all based in the UK and your calls will be answered by fully trained and professional receptionists.

What businesses can use your service

We welcome all types of businesses including self employed, home workers, new business start-ups and small to medium enterprises ( SME)

How long is the free trial

Answerpoint offers 2 weeks totally free trial of our service. Just give us your business details and call handling instructions and leave the rest for us to impress.

What is your pricing structure?

Our pricing is extremely competitive, simple and transparent based on price per call. We do not charge for unwanted marketing calls. We offer packages to suit all budgets.

Do you answer calls in my company name?

Yes we answer all calls in your company’s name, as per your instructions. Your dedicated PA will represent you and your business and will create an impression to be your own staff.

Can I chose who answers my calls?

All our staff are vigorously trained to provide a high quality of service and consist of both female and male receptionist. We are unable to provide a specific staff to be allocated to your calls only.

What information do you need to answer my calls?

In order for us to answer your calls efficiently, we require the following information: your name, address, and contact details,  Business name, business address, tel no, email, website, brief, business background, call handling instructions (How to greet callers and what to say and what information to take), message forwarding method, expected call volume.

Do you charge for nuisance unwanted marketing calls?

We do not charge you for any unwanted marketing calls from organisations trying to sell you their services that you are not interested in.

What is your minimum contract?

We do not tie you in to any minimum terms and the service is provided on a monthly rolling contract. However, for convenience we do offer quarterly, 6 monthly or yearly packages. For yearly packages you can benefit from getting one months free subscription. Should you need to cancel the service you just need to give us one month’s notice written notice via email prior to completion of your contract.

How long has Answerpoint been established for?

Answerpoint was established in 2001. We have been around for over 17 years and we have supported thousands of business over the years.

What are your opening hours?

We are opened Monday to Friday 9am to 6pm and Staurdays 10am to 4pm.

What happens after hours?

When the office is closed, the following standard message is played “Thank you for your call, our office is now closed, please call back during our office hours which are Monday to Friday 9am to 5pm and Saturday 10am to 4pm”. If you require the phone to be redirected to your

How are my messages passed on to me?

This depends on your preference and we work with you to facilitate what’s convenient for you. The options are email, phone, SMS or you can call our office to collect messages.

What happens if I receive more calls than my bundle allowance?

Any calls above your bundle allowance are charged at an additional rate according to your package or you can upgrade to the next available package.

how do I divert my calls to you?

Diverting your calls to Answerpoint is very simple and can be set up within minutes. We can assist you with this and provide you with short codes to activate/deactivate call diversion. All you need to have is a call diversion feature activated on your phone which normally comes free as part of your phone package.

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Contact Info

Station House, Midland Road,
Luton, LU2 0HS, United Kingdom
0800 542 2626
info@answerpoint.co.uk

SPECIAL OFFER! OUTSOURCE YOUR BUSINESS CALLS TO ANSWERPOINT & STAY CONNECTED WITH YOUR CUSTOMERS.

25% OFF COVID-19 AFFECTED BUSINESES. CALL NOW AND MENTION CODE: COVID-19.