We Manage Your Calls While You Manage Your Office
You manage your business while we manage your calls, work smarter, enjoy the freedom & flexibility, reduce cost and be more profitable. Get a FREE trial, try before you decide
CALLS ANSWERED FROM JUST £19.99 PER MONTH
Capture Every Call
Telephone answering service you can trust
Same Day Setup
Get started today with simple and easy setup.
100% UK Based
Calls are answered by friendly UK staff
Freedom & Flexibility
Stay in touch with your customers anywhere
Innovation for a better customer experience
Answerpoint's knowledgeable receptionists and PAs can answer calls in your company's name, take messages, transfer calls, deal with customer queries, make appointments and much more. Whether you are just starting up, an existing SME or a large corporate entity, We can offer you a complete customer contact center solution at a fraction of the cost.
Why Choose Answerpoint?
With Answerpoint on your side, your business can open up to new opportunities, be more flexible, save on business overheads, have more cashflow, avoid staffing issues, be more competitive and portray an enhanced business image. You will be able to focus on important management tasks while we take care of your customer calls.
Call Centre Support
Web Design, Social Media & Branding
We work with various types of business of all sizes across many business sectors including:
– Software companies – Accountants
– Solicitors, medical clinics, builders
– plumbers, electricians, home workers,
– company formation agents – estate agents
– driving schools and many more
AMAZING CUSTOMER SUPPORT
Our dedicated PA’s are expertly trained to understand you and your business to ensure seamless call answering. Capturing every call in a manner that exceeds client expectation is our top priority. Our investment in state of the art technology, professionally trained and highly motivated staff enable us to deliver a first class service designed to serve the modern day customer exceptions.
We Provide 7 Days FREE TRIAL
Try Our Services Before Buying.
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The Answerpoint Difference
Our team quickly becomes a seamless extension of yours
We make a point of recruiting for attitude and matching you with individuals who complement your business, so you can be sure they'll truly reflect how you want to speak to customers.
Widespread employee loyalty means you're getting very experienced people working as trusted members of your team, permanently eliminating the need to recruit, hire and train in-house.
Personality & warmth
Be it over the phone or through technology, the smile our team bring to every interaction will enhance your service provision and make sure customers keep coming back to you.
Our offices and staff are all based in the UK and your calls will be answered by fully trained and professional receptionists.
We welcome all types of businesses including self employed, home workers, new business start-ups and small to medium enterprises ( SME)
Answerpoint offers 14 days totally free trial of our service. Just give us your business details and call handling instructions and leave the rest for us to impress.
Our pricing is extremely competitive, simple and transparent based on price per call. We do not charge for unwanted marketing calls. We offer packages to suit all budgets.
Yes we answer all calls in your company’s name, as per your instructions. Your dedicated PA will represent you and your business and will create an impression to be your own staff.
All our staff are vigorously trained to provide a high quality of service and consist of both female and male receptionist. We are unable to provide a specific staff to be allocated to your calls only.
In order for us to answer your calls efficiently, we require the following information: your name, address, and contact details, Business name, business address, tel no, email, website, brief, business background, call handling instructions (How to greet callers and what to say and what information to take), message forwarding method, expected call volume.
We do not charge you for any unwanted marketing calls from organizations trying to sell you their services that you are not interested in.
We do not tie you in to any minimum terms and the service is provided on a monthly rolling contract. However, for convenience we do offer quarterly, 6 monthly or yearly packages. For yearly packages you can benefit from getting one months free subscription. Should you need to cancel the service you just need to give us one month’s notice written notice via email prior to completion of your contract.
Answerpoint was established in 2001. We have been around for over 17 years and we have supported thousands of business over the years.
We are opened Monday to Friday 9am to 6pm and Saturdays 10am to 4pm.
When the office is closed, the following standard message is played “Thank you for your call, our office is now closed, please call back during our office hours which are Monday to Friday 9am to 6pm and Saturday 10am to 4pm”. If you require the phone to be redirected to your number it can be done
This depends on your preference and we work with you to facilitate what’s convenient for you. The options are email, phone, SMS or you can call our office to collect messages.
Any calls above your bundle allowance are charged at an additional rate according to your package or you can upgrade to the next available package.
Diverting your calls to Answerpoint is very simple and can be set up within minutes. We can assist you with this and provide you with short codes to activate/deactivate call diversion. All you need to have is a call diversion feature activated on your phone which normally comes free as part of your phone package.