- Professional call answering for SMBs
Telephone Answering for Small Businesses
Whether you’re on site, in a meeting, or on a break, you shouldn’t have to keep one hand on your phone. Our telephone answer service manage your calls in your business name, so your callers talk to a professional receptionist every time.
- No missed jobs or quote requests
- Cancel anytime, no lock-in
What a call handles for your business
- New enquiry taken while you're on the job
- Quote request logged with full contact details
- Emergency callout flagged and sent straight to you
- Message delivered by SMS the moment you're free
Trusted by UK small businesses & contractors
Monthly
Rolling contracts, no lock-in
UK
Based, Dedicated Team
Explore by trade
Tailored for your industry
Whether you're a local tradesperson or running a growing business, we understand the specific challenges of your sector.
Roofers
Roof repair and survey enquiries recorded while you are on site.
Groundworkers
Site, quote and contractor enquiries captured while work is under way.
Cleaners
Cleaning enquiries and visit requests recorded while you are working.
Plumbers
Plumbing enquiry details and callback requests passed to your team.
Electricians
Electrical work enquiries taken while you are with customers.
Accountants
Client messages and new enquiries passed to the right person.
Builders
Project enquiries, site details and callback requests taken for your building business.
Gardeners
Garden maintenance and landscaping enquiries captured while you are outdoors.
Gas Engineers
Service requests and customer messages passed to your gas engineering business.
Software Companies
Sales enquiries, demo requests and support messages passed to your team.
Estate & Letting Agents
Viewing requests, landlord messages and tenant enquiries passed to your team.
Clinics
Patient enquiries and appointment requests recorded for your practice team.
Why owners hire us
Problems we solve for owners
Missed calls while on the job
When a customer can't get through, they usually ring the next business on the list.
A receptionist costs too much
At your call volume a full-time hire doesn't make sense. A monthly plan does the job.
You want to sound established
A receptionist answering in your name makes a one-person business sound professional.
How it works
Instant setup
01
Tell us how to handle calls
Your greeting, common questions and what counts as an emergency.
02
Divert your number
Forward your mobile or landline in minutes. No new kit.
03
We answer in your business name
Callers reach a friendly UK receptionist every time.
04
Get the message instantly
Job details and urgent notes texted straight to you.
Built for tradespeople & small teams
Features that matter to small businesses
Quote & enquiry capture
Every job lead recorded with full details, ready to follow up.
Emergency flagging
You decide what's urgent. We put it through or text you at once.
Simple mobile divert
No new phone or hardware. Just divert your existing number.
Monthly rolling plans
Scale up, down or pause as your work changes.
Booking and orders
Appointments and orders taken on the call itself.
Saturday mornings
We answer Saturday 10am–4pm, when many customers call.
We will get in touch with you soon. For anything urgent, call us on 01582 438500.
Real clients, real reviews
What our clients say
Small business FAQs
Common questions from owners
Do I need special equipment to use Answerpoint?
No. You divert your existing mobile or landline to Answerpoint. There's nothing to install.
Can I try it before committing?
Yes. Answerpoint offers a 14-day free trial with no card needed.
What if I get an emergency callout while I'm on another job?
You set the rules. During our hours, Answerpoint puts emergency calls through to your mobile or texts you immediately.
Can I pause the service in quiet months?
Yes. Plans are monthly rolling, and you can pause during quiet periods instead of cancelling.