Telephone answering service for UK businesses

Answerpoint is a UK-based telephone answering service. Every call to your business is answered live, by a real person, in your company’s name, not a script, and not an overseas call centre.

Live call feed

Trusted by UK businesses since 2001

Every Call Managed Efficiently

0 %

Years in business

0 +

UK

Based team

How it works

Up and running in 4 simple steps

01

Brief your UK team

Tell us your greeting preference, key team contacts, and how you would like calls handled.

02

Divert your existing line

Set up simple call forwarding to keep your current business phone number active.

03

We answer live in your name

Calls are answered professionally by your dedicated UK team during business hours.

04

Receive instant updates

Get call notes and messages instantly via email, SMS, or our client portal.

What's included

Everything a full-time receptionist would do

Message taking

Clear and accurate messages captured and delivered the moment the call ends.

Call transferring

Urgent calls patched through smoothly according to your instructions.

Appointment booking

Callers booked directly into your existing diary software.

Order taking

Customer orders and basic enquiries handled accurately while you focus on work.

Switchboard overflow

We pick up calls when your lines are busy or your team is at lunch.

Out-of-hours cover

Extended coverage during evenings and weekends so you never miss a lead.

Custom scripts

Every greeting matched to your exact company standards and tone.

Detailed reporting

Full call logs and monthly summaries delivered when you need them.

Multi-channel delivery

Instant updates sent via email, SMS, or mobile notifications.

We will get in touch with you soon. For anything urgent, call us on 01582 438500

Simple pricing

Flexible plans to suit your call volume

Starter

£19.99/mo

For low call volumes and solo operators.

Growth

£49.99/mo

For growing businesses with regular call flow.

Business

Custom

For high call volumes and multi-line switchboards.

Real clients, real reviews

What our clients say

    
 
 
      Trustindex verifies that the original source of the review is Google. I recently had vinyl decals made for my truck by Answerpoint Ltd, and I couldn’t be happier with the result. The quality of the print is excellent. If you’re looking for professional, high-quality vinyl decals, I’d definitely recommend Answerpoint Ltd. Great service and a top-notch final product!
  
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   Adnan Shafiq 
 
 
 
 
     Trustindex verifies that the original source of the review is Google. Brilliant service! offer very good prices on their many services. Are fast with communication about their services and get the job done.Highly recommend
  
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   kam 
 
 
 
 
     Trustindex verifies that the original source of the review is Google. Been with them for over 10 years Sussex and Surrey driveways Never had a problem always on point Well done answer point
  
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   Jeff White 
 
 
 
 
     Trustindex verifies that the original source of the review is Google. Verry professional company deliver on time jameel was greate to worck will use agane
  
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   James Doran 
 
 
 
 
     Trustindex verifies that the original source of the review is Google. The work was done good and I am happy For the new roof
  
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   Peter Mcdonagh 
 
 
 
 
     Trustindex verifies that the original source of the review is Google. good
  
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   Arsalan Ali 
 
 
 
 
     Trustindex verifies that the original source of the review is Google. Professional and reliable service, The owner Jameel is very helpful and knowledgeable.
  
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   MrFazLily 
 
 
 
 
     Trustindex verifies that the original source of the review is Google. It is the best company. Provides best support and handles your calls profesionally
  
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   Zahir Rehman 
 
 
 
 
     Trustindex verifies that the original source of the review is Google. Answerpoint ltd top class alway did deliver for me would highly recommend them
  
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   Tony Coyle