- Call handling for estate and letting agents
Answering service for estate and letting agents
When your team is out on viewings or valuations, every call is answered live in your agency’s name by a real person in our Luton office. Viewing and valuation requests are taken in full, tenant repairs are logged, and the details are passed to the right branch as soon as possible. Find out more about our telephone answering service.
- Viewing and valuation requests taken
- From £29.95 a month · 14-day free trial
- Saturday cover, 10am to 4pm
What an agency call looks like
- Viewing request taken for a property
- Valuation request sent to the branch manager
- Tenant's leaking boiler flagged as urgent
- Offer details passed to the negotiator as soon as possible
Trusted by UK property businesses
2001
Established in Luton
UK
Based team
Saturday
Morning cover 10am–4pm
Why agents choose us
The problems we solve for property agents
The office is empty
The people who answer the phone are also doing viewings. A small branch can be empty for hours.
Buyers call the next agent
If a buyer can't book a viewing, they ring the agent with a similar property.
Tenant repairs pile up
Maintenance calls need logging properly and the urgent ones flagged as soon as possible.
Real people, not a robot
Real receptionists for busy agencies
Buyers kept on side
A buyer who cannot get through rings the next agent with a similar property. A real receptionist takes their details so the viewing request stays with you.
Tenants listened to
A tenant reporting a leak wants to know someone has heard them. Our receptionists take the problem down properly and calmly.
Your agency’s name on every call
Callers hear your agency answer, with your greeting and branch details.
Calls we handle
Sales and lettings calls we take
We ask if the caller is a buyer, seller, tenant or landlord, then follow your script for each.
✓ Viewing requests
✓ Sales valuations
✓ Rental valuations and landlords
✓ Offers (passed on, never negotiated)
✓ Tenant repair and maintenance reports
✓ Move-in and rent questions
✓ Branch and office enquiries
On every call
What we ask on every agency call
You decide the questions for sales and lettings. Most agents start with the list below. Urgent repairs are flagged to you. Our receptionists never negotiate on offers or give legal or financial advice.
✓ Buyer, seller, tenant or landlord?
✓ Property address
✓ Viewing or valuation request?
✓ Preferred days and times
✓ Repair details, if a tenant
✓ Urgent? (water, heating, security)
✓ Branch or negotiator
✓ Best number to call back
✓ Best time to call back
Built for agents
Sales, lettings and property management
Viewing requests taken
We take the property, the caller’s details and the times they can do, and pass the request to the branch to confirm.
Repairs logged and flagged
Tenant repair reports are logged with the address and details. Water, heating and security problems are flagged as urgent.
Saturday cover
We answer Saturday from 10am to 4pm, one of the busiest times for buyers and tenants.
How it works
Simple setup
01
Brief us on your agency
Your branches, staff, repair priorities and how you handle viewing requests.
02
Divert your lines
Each branch can have its own number and greeting.
03
We answer in your agency's name
Callers hear a friendly, knowledgeable receptionist.
04
Messages reach the right person
Viewings, offers and repairs sent to the right member of staff.
Built for property agents
Features that matter to your agency
Viewing requests
Viewing requests taken with the times that suit the caller, and sent to you to confirm.
Valuation leads
Seller and landlord details sent to your branch manager as soon as possible.
Repair triage
Emergency, urgent or routine, using your priority rules.
Gas smell script
Tenants who smell gas are told to ring 0800 111 999 first.
Branch numbers
A virtual number for each branch, answered with its own greeting. .
Saturday mornings
We answer Saturday 10am–4pm, a busy time for buyers and tenants.
Hours and prices
Clear hours, simple pricing
Monday to Saturday
We answer Monday to Friday, 9am to 6pm, and Saturday, 10am to 4pm. We are closed on Sundays and do not offer an overnight or 24-hour service.
Starter, £29.95 a month
Up to 20 calls a month, answered live in your business name.
Growth, £49.95 a month
Up to 50 calls a month, then £1.50 per extra call. Every plan starts with a 14-day free trial: no card needed, no setup fees, monthly rolling.
We will get in touch with you soon. For anything urgent, call us on 01582 438500.
Real clients, real reviews
What our clients say
Property agent FAQs
Common questions from agents
How can an answering service help an estate agent?
It answers the agency’s calls when staff are out. Our UK receptionists take viewing and valuation requests, log tenant repairs and pass every message to the right branch as soon as possible.
Can Answerpoint log tenant maintenance reports?
Yes. We record the tenant, property, problem and urgency, then send it to your property manager. Water, heating and security problems are flagged as urgent.
Do your receptionists negotiate offers?
No. Answerpoint takes the offer details and passes them to your negotiator as soon as possible. We never negotiate or advise on price.
Do you answer outside office hours?
We answer Monday to Friday, 9am to 6pm, and Saturday, 10am to 4pm. We are closed on Sundays.
Will buyers and tenants speak to a real person?
Yes. A trained receptionist in our Luton office answers every call.
How much does an answering service for an estate agent cost?
From £29.95 a month for up to 20 calls, or £49.95 for up to 50. Every plan starts with a 14-day free trial, no card needed.