- Call handling for recruitment agencies
Answering service for recruitment agencies
Consultants spend their days on calls, in interviews and at client meetings. Our UK receptionists answer in your agency’s name, find out if the caller is a client or candidate, and send the message to the right consultant.
- Clients and candidates sorted
- From £29.95 a month · 14-day free trial
- Urgent temp cover flagged to you
What an agency call looks like
- New vacancy from a hiring manager: 3 roles
- Candidate query sent to their consultant
- Temp calling in sick flagged as urgent
- Client chasing CVs flagged to the right consultant
Trusted by UK recruitment businesses
2001
Established in Luton
UK
Based team
Urgent
Calls flagged to you
Why agencies choose us
The problems we solve for recruiters
Consultants are always busy
They're already on the phone screening, chasing and closing. New calls go to voicemail.
New roles go elsewhere
A hiring manager who gets voicemail calls the next agency. That's a fee you never knew about.
Candidates feel ignored
Unanswered calls damage your reputation with the people you place.
Real people, not a robot
Real receptionists for recruitment agencies
Candidates feel heard
A candidate chasing feedback wants to know someone has listened. A real person takes the message for the right consultant.
Clients answered
A client with a new vacancy may ring two agencies. A real person answering in your name helps keep the role with you.
Your agency’s name
Callers hear your agency answer, with your greeting.
Calls we handle
Client and candidate calls we take
The first question on every call is 'client or candidate?'. Then we follow your script for each.
✓ New vacancy enquiries
✓ Clients chasing CVs and feedback
✓ Urgent temp cover requests
✓ Replies to job adverts
✓ Candidate interview questions
✓ Temps calling in sick or late
✓ Timesheet and pay queries (passed on)
On every call
What we ask on every agency call
You decide the questions. Most agencies start with the list below. Urgent temp cover requests are flagged to you.
✓ Client or candidate?
✓ Company name
✓ Role or vacancy
✓ Job reference
✓ Temp or permanent?
✓ Cover needed today?
✓ Consultant they deal with
✓ Best number to call back
✓ Best time to call back
How it works
Simple setup
01
Brief us on your agency
Your consultants, their sectors or regions, and your urgent-call rules.
02
Divert your line
All calls, overflow only, or when consultants are busy.
03
We answer in your agency's name
Callers hear a professional receptionist, never a voicemail.
04
Messages reach the right consultant
Sent by text or email, with urgent ones flagged.
Built for recruiters
Features that matter to your agency
Client or candidate routing
Every caller identified and sent to the right person.
Vacancy capture
Company, role, location, number of roles and urgency recorded.
Temp absence calls
Sickness and lateness passed to your on-duty consultant by text or email.
Desk and region routing
Messages go to the consultant who covers that sector or area.
Careful with candidate data
We take only what you ask for. We don't store CVs.
Our answering hours
Monday–Friday 9:00am–6:00pm and Saturday 10:00am–4:00pm.
Hours and prices
Clear hours, simple pricing
Monday to Saturday
We answer Monday to Friday, 9am to 6pm, and Saturday, 10am to 4pm. We are closed on Sundays and do not offer an overnight or 24-hour service.
Starter, £29.95 a month
Up to 20 calls a month, answered live in your business name.
Growth, £49.95 a month
Up to 50 calls a month, then £1.50 per extra call. Every plan starts with a 14-day free trial: no card needed, no setup fees, monthly rolling.
We will get in touch with you soon. For anything urgent, call us on 01582 438500.
Real clients, real reviews
What our clients say
Recruitment FAQs
Common questions from recruiters
Do you answer for recruitment agencies on Saturdays?
Yes, from 10am to 4pm, useful for temps calling about weekend shifts. We are closed on Sundays.
Can Answerpoint take new vacancy details?
Yes. Answerpoint records the company, contact, job title, location, number of roles and urgency, and sends it to your team as soon as possible.
Can temps call your team to report absence?
Yes. We take the temp’s name, assignment and reason, and flag it to your on-duty consultant as urgent by text or email.
Do your receptionists screen candidates?
No. We take messages and pass them on. Screening and assessment stay with your consultants.
Will candidates speak to a real person?
Yes. A trained receptionist in our Luton office answers every call.
How much does an answering service for a recruitment agency cost?
From £29.95 a month for up to 20 calls, or £49.95 for up to 50. Every plan starts with a 14-day free trial, no card needed.