- Call handling for recruitment agencies
Answering service for recruitment agencies
Consultants spend their days on calls, in interviews and at client meetings. Our UK receptionists answer in your agency’s name, find out if the caller is a client or candidate, and send the message to the right consultant.
- Clients and candidates sorted
- Messages to the right consultant
- Urgent client calls put through
What an agency call looks like
- New vacancy from a hiring manager: 3 roles
- Candidate query sent to their consultant
- Temp calling in sick flagged as urgent
- Client chasing CVs put through live
Trusted by UK recruitment businesses
2001
Established in Luton
UK
Based team
Live
Urgent calls put through
Why agencies choose us
The problems we solve for recruiters
Consultants are always busy
They're already on the phone screening, chasing and closing. New calls go to voicemail.
New roles go elsewhere
A hiring manager who gets voicemail calls the next agency. That's a fee you never knew about.
Candidates feel ignored
Unanswered calls damage your reputation with the people you place.
Calls we handle
Client and candidate calls we take
The first question on every call is 'client or candidate?'. Then we follow your script for each.
✓ New vacancy enquiries
✓ Clients chasing CVs and feedback
✓ Urgent temp cover requests
✓ Replies to job adverts
✓ Candidate interview questions
✓ Temps calling in sick or late
✓ Timesheet and pay queries (passed on)
How it works
Instant setup
01
Brief us on your agency
Your consultants, their sectors or regions, and your urgent-call rules.
02
Divert your line
All calls, overflow only, or when consultants are busy.
03
We answer in your agency's name
Callers hear a professional receptionist, never a voicemail.
04
Messages reach the right consultant
Sent by email or SMS, urgent ones flagged or put through.
Built for recruiters
Features that matter to your agency
Client or candidate routing
Every caller identified and sent to the right person.
Vacancy capture
Company, role, location, number of roles and urgency recorded.
Temp absence calls
Sickness and lateness sent to your on-duty consultant by SMS.
Desk and region routing
Messages go to the consultant who covers that sector or area.
Careful with candidate data
We take only what you ask for. We don't store CVs.
Early cover
We answer from 8am, before most shifts start.
We will get in touch with you soon. For anything urgent, call us on 01582 438500.
Real clients, real reviews
What our clients say
Recruitment FAQs
Common questions from recruiters
How can an answering service help a recruitment agency?
It makes sure calls from hiring managers and candidates are answered when consultants are busy. Answerpoint identifies the caller, takes the details and sends them to the right consultant.
Can Answerpoint take new vacancy details?
Yes. Answerpoint records the company, contact, job title, location, number of roles and urgency, and sends it to your team straight away.
Can temps call your team to report absence?
Yes. Answerpoint takes the temp's name, assignment and reason, and alerts your on-duty consultant by SMS.
Do your receptionists screen candidates?
No. Answerpoint takes messages and routes calls. Screening and assessment stay with your consultants.