- UK-based receptionists · Since 2001
Answering service for gas and heating engineers
When you are under a boiler or on a landlord check, every call is answered live in your business name by a real person in our Luton office. Breakdowns are flagged to you as urgent, servicing and gas safety enquiries are taken in full, and the details are passed to you by your chosen contact method as soon as possible. Find out more about our telephone answering service.
- Breakdowns flagged as urgent
- From £29.95 a month · 14-day free trial
- Clear safety wording every time
What a heating call looks like
- Breakdown logged with boiler make and fault
- No heating with a vulnerable person flagged urgent
- Landlord certificate booked with tenant access
- Details passed to you by text or email as soon as possible
Trusted by UK heating businesses
2001
Established in Luton
UK
Based team
Monthly
Scale up for winter
Why gas engineers hire us
The problems we solve for heating engineers
Breakdowns are urgent
Someone with no heating in January will keep ringing until someone answers. Make sure it's you.
Service calls fill your diary
Missed booking calls leave gaps in your week that are hard to fill later.
Landlords want dates fast
Letting agents book gas safety checks in batches. If they can't reach you, they book someone else.
Real people, not a robot
A real voice for customers with no heat
Kind with cold customers
A family with no heating in January wants a person, not a recording. Our receptionists are calm, take the details properly and flag breakdowns to you.
Your heating business, your greeting
Callers hear your business name and your greeting, as if they had reached your own office, while you are on a job.
Heating calls since 2001
We have taken calls for UK heating engineers and trades for over twenty years, through every winter rush.
Jobs we take calls for
Whatever heating and gas work you do
We take the details you need: boiler make, fault, property type, and who will give you access.
✓ Boiler breakdowns and repairs
✓ Annual boiler servicing
✓ Landlord gas safety checks (CP12)
✓ New boiler installations
✓ Central heating and radiators
✓ Gas hobs, cookers and fires
✓ Smart thermostats and controls
On every call
What we ask on every heating call
You decide the questions. Most engineers start with the list below. If a caller says they can smell gas, our receptionists tell them to ring the National Gas Emergency Service on 0800 111 999 first, then pass the message to you. Our receptionists never give technical advice.
✓ Breakdown, service or new boiler?
✓ Boiler make and model
✓ What is the fault?
✓ Any error code showing?
✓ Landlord gas safety check (CP12)?
✓ Full address and postcode
✓ Who will give access?
✓ Best number to call back
✓ Best time to call back
Built for heating engineers
The calls that keep a heating engineer busy
Breakdowns first
No heating or no hot water is flagged as urgent and passed to you as soon as possible. Routine services are logged in order.
Landlord checks in batches
We note the landlord, the properties and the expiry dates they mention, so you can plan gas safety checks together.
Safety wording, every time
Callers who smell gas are told to ring 0800 111 999 first. The same wording is used on every call.
How it works
Simple setup
01
Tell us your rules
Your greeting, what counts as a breakdown emergency, and how to handle a gas smell.
02
Divert your number
Forward your mobile or landline to us. It takes a few minutes and needs no new kit.
03
We answer in your name
Callers hear your business name and a friendly UK receptionist.
04
You get the details
Job details are passed to you by text or email as soon as possible, with urgent calls flagged.
Built for gas engineers
Features that matter to your business
Gas smell script
Callers are told to ring 0800 111 999 and leave if unsafe. Then we alert you.
Breakdown triage
We ask about vulnerable people at home and flag those calls first.
Servicing bookings
Annual services booked into your diary or sent to you to confirm.
Landlord and agent work
Property, tenant access and certificate deadline recorded every time.
Winter capacity
Monthly rolling plans: move up in the cold months, down in summer.
Simple mobile divert
No new phone or hardware. Just divert your existing number to us.
Hours and prices
Clear hours, simple pricing
Monday to Saturday
We answer Monday to Friday, 9am to 6pm, and Saturday, 10am to 4pm. We are closed on Sundays and do not offer an overnight or 24-hour service.
Starter, £29.95 a month
Up to 20 calls a month, answered live in your business name.
Growth, £49.95 a month
Up to 50 calls a month, then £1.50 per extra call. Every plan starts with a 14-day free trial: no card needed, no setup fees, monthly rolling.
We will get in touch with you soon. For anything urgent, call us on 01582 438500.
Real clients, real reviews
What our clients say
Gas engineer FAQs
Common questions from heating engineers
What does Answerpoint do if a caller smells gas?
Answerpoint receptionists tell the caller to ring the National Gas Emergency Service on 0800 111 999 straight away and leave the property if they feel unsafe. They then take the caller's details and alert you.
Can Answerpoint book annual boiler services?
Yes. Answerpoint receptionists book boiler services into your online diary during the call, or send you the request to confirm.
Can you take landlord gas safety certificate bookings?
Yes. Answerpoint records the property, tenant access details and certificate deadline, then sends it to you so you can plan the visit.
Do you also work with plumbers?
Yes. For leaks, drains and bathroom work, see Answerpoint's call answering for plumbers page.
Do you take boiler breakdown calls on Saturdays?
Yes, from 10am to 4pm. We are closed on Sundays.
Is it a real person who answers?
Yes. A trained receptionist in our Luton office answers every call.
How much does call answering for a gas engineer cost?
From £29.95 a month for up to 20 calls, or £49.95 for up to 50. Every plan starts with a 14-day free trial, no card needed.