- Professional call answering for SMBs
Answering service for small businesses
When you are the person doing the work, you cannot also be the person answering the phone. Our receptionists in Luton answer your calls live in your business name, take the details you need and send them to you as soon as possible. Choose your trade below, or start a free trial today.
- No missed jobs or quote requests
- Cancel anytime, no lock-in
- From £29.95 a month · 14-day free trial
What a call handles for your business
- New enquiry taken while you're on the job
- Quote request logged with full contact details
- Emergency callout flagged and passed to you as soon as possible
- Message passed on by text or email as soon as possible
Trusted by UK small businesses & contractors
Monthly
Rolling contracts, no lock-in
UK
Based, Dedicated Team
Explore by trade
Tailored for your industry
Whether you're a local tradesperson or running a growing business, we understand the specific challenges of your sector.
Roofers
Roof repair and survey enquiries recorded while you are on site.
Groundworkers
Site, quote and contractor enquiries captured while work is under way.
Cleaners
Cleaning enquiries and visit requests recorded while you are working.
Plumbers
Plumbing enquiry details and callback requests passed to your team.
Electricians
Electrical work enquiries taken while you are with customers.
Accountants
Client messages and new enquiries passed to the right person.
Builders
Project enquiries, site details and callback requests taken for your building business.
Gardeners
Garden maintenance and landscaping enquiries captured while you are outdoors.
Gas Engineers
Service requests and customer messages passed to your gas engineering business.
Software Companies
Sales enquiries, demo requests and support messages passed to your team.
Estate & Letting Agents
Viewing requests, landlord messages and tenant enquiries passed to your team.
Clinics
Patient enquiries and appointment requests recorded for your practice team.
Why owners hire us
Problems we solve for owners
Missed calls while on the job
When a customer can't get through, they usually ring the next business on the list.
A receptionist costs too much
At your call volume a full-time hire doesn't make sense. A monthly plan does the job.
You want to sound established
A receptionist answering in your name makes a one-person business sound professional.
Real people, not a robot
Real people answering for small businesses
A person, not a phone tree
Small business customers want to speak to someone. A trained receptionist answers every call in your business name.
Like having your own receptionist
Your greeting, your questions and your messages, without the cost of a salary, holiday or sick cover.
Trusted since 2001
Small businesses across the UK have used Answerpoint to answer their calls for over twenty years.
How it works
Simple setup
01
Tell us how to handle calls
Your greeting, common questions and what counts as an emergency.
02
Divert your number
Forward your mobile or landline to us. No new kit.
03
We answer in your business name
Callers reach a friendly UK receptionist every time.
04
Get the message as soon as possible
Job details and urgent notes passed to you by text or email as soon as possible.
Built for tradespeople & small teams
Features that matter to small businesses
Quote & enquiry capture
Every job lead recorded with full details, ready to follow up.
Emergency flagging
You decide what's urgent. Urgent calls are flagged and passed to you as soon as possible.
Simple mobile divert
No new phone or hardware. Just divert your existing number. See how our mobile answering service works.
Monthly rolling plans
Scale up, down or pause as your work changes.
Booking and orders
Appointments and orders taken on the call itself.
Saturday mornings
We answer Saturday 10am–4pm, when many customers call.
Why small businesses use us
Answering that fits a small business
Never miss a new customer
Most people ring two or three firms. The one that answers usually gets the job. We answer live, so the enquiry stays with you.
Costs less than a receptionist
From £29.95 a month, with no salary, holiday or sick cover to worry about, and no setup fees.
Simple to set up
Divert your existing number to us. No new phone, no hardware, and you can switch the divert off whenever you like.
Hours and prices
Clear hours, simple pricing
Monday to Saturday
We answer Monday to Friday, 9am to 6pm, and Saturday, 10am to 4pm. We are closed on Sundays and do not offer an overnight or 24-hour service.
Starter, £29.95 a month
Up to 20 calls a month, answered live in your business name.
Growth, £49.95 a month
Up to 50 calls a month, then £1.50 per extra call. Every plan starts with a 14-day free trial: no card needed, no setup fees, monthly rolling.
We will get in touch with you soon. For anything urgent, call us on 01582 438500.
Real clients, real reviews
What our clients say
Small business FAQs
Common questions from owners
Do I need special equipment to use Answerpoint?
No. You divert your existing mobile or landline to Answerpoint. There's nothing to install.
Can I try it before committing?
Yes. Answerpoint offers a 14-day free trial with no card needed.
What if I get an emergency callout while I'm on another job?
You set the rules. During our hours, urgent calls are flagged and passed to you as soon as possible by text or email.
Can I pause the service in quiet months?
Yes. Plans are monthly rolling, and you can pause during quiet periods instead of cancelling.
Is it a real receptionist or AI?
A real receptionist in our Luton office answers every call.
Can a small business get Saturday call answering?
Yes. We answer Saturday from 10am to 4pm, and Monday to Friday from 9am to 6pm.
Do I need a new phone number?
No. You divert your existing number to us. We can also provide a local, 03 or 0800 number if you want one.
How much does an answering service for a small business cost?
From £29.95 a month for up to 20 calls, or £49.95 for up to 50. Every plan starts with a 14-day free trial, no card needed.