Answerpoint

  • 100% UK-Based Receptionists · Est. 2001
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  • Our core service since 2001

Telephone answering service for UK businesses

Our UK receptionists answer calls in your business name, take messages and transfer calls according to your instructions. Based in Luton since 2001, we help UK businesses handle calls when their team is busy.
Try our telephone answering service free for 14 days. No card needed, no setup fees and a monthly rolling agreement.

What's included
  • 14-day free trial
  • Monthly rolling contract

How we handle your calls

  • Call answered in your business name
  • Message taken and emailed instantly
  • Urgent call transferred live to your mobile

Trusted by UK businesses since 2001

Every Call Managed Efficiently
0 %
Years in business
0 +

UK

Based team

How it works

Up and running in 4 simple steps

01

Brief your UK team

Tell us your greeting preference, key team contacts, and how you would like calls handled.

02

Divert your existing line

Set up simple call forwarding to keep your current business phone number active.

03

We answer live in your name

Calls are answered professionally by your dedicated UK team during business hours.

04

Receive instant updates

Get call notes and messages instantly via email, SMS, or our client portal.

What's included

Practical support for your incoming calls

Explore call answering for small businesses and corporate teams.

Message taking

We record the caller’s details and reason for calling, then pass the message to your team.

Call transferring

We try your nominated contact according to your instructions. If they are unavailable, we take a message.

Appointment booking

We record appointment requests and pass them to your team to confirm.

Order taking

Customer orders and basic enquiries handled accurately while you focus on work.

Switchboard overflow

We pick up calls when your lines are busy or your team is at lunch.

Our answering hours

Monday–Friday 9:00am–6:00pm and Saturday 10:00am–4:00pm.

Custom scripts

Every greeting matched to your exact company standards and tone.

Detailed reporting

Full call logs and monthly summaries delivered when you need them.

Multi-channel delivery

Instant updates sent via email, SMS, or mobile notifications.

Get A Free Quote

We will get in touch with you soon. For anything urgent, call us on 01582 438500

Simple pricing

Flexible plans to suit your call volume

Starter

£19.99/mo

For low call volumes and solo operators.

  • Up to 20 calls/month
  • Message taking & email delivery
  • Custom greeting
  • Monthly rolling contract
Start Free Trial

Growth

£49.99/mo

For growing businesses with regular call flow.

  • Up to 75 calls/month
  • Live call transferring
  • Appointment booking
  • SMS + email delivery
Start Free Trial

Business

Custom

For high call volumes and multi-line switchboards.

  • Unlimited call volume
  • Dedicated PA team
  • Switchboard overflow
  • Priority support
Start Free Trial

Real clients, real reviews

What our clients say

  • Kam

    Brilliant service! offer very good prices on their many services. Are fast with communication about their services and get the job done.Highly recommend

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  • Zain

    Been using AnswerPoint for a while now and they’ve been spot on. Makes things much easier when I’m busy at work.

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  • Jeff White

    Been with them for over 10 years Sussex and Surrey driveways Never had a problem always on point Well done answer point

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  • Ali Qazi

    Been using Answerpoint for a long time. They have always taken my messages promptly and professionally. Great company to work with. Highly recommended

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  • James Doran

    Verry professional company deliver on time jameel was greate to worck will use agane

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  • Lee Ypey

    Great service from Jameel and the Answerpoint team. Their virtual office keeps my personal address private, while the mail and call answering services are quick, reliable, and very convenient. Highly recommended

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  • Joy Liasu

    Great service, have used answerpoint since 2013 and they have helped to grow my business. Calls answered professionally and messages delivered without fail. Friendly and prompt customer service. Thank You

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  • Ahmed

    Answer point is a very professional and reliable call answering service. I have been using them for a few months now and I am absolutely delighted with the service.

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  • Joy Liasu

    Great service, have used answerpoint since 2013 and they have helped to grow my business. Calls answered professionally and messages delivered without fail. Friendly and prompt customer service. Thank You

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  • Companies 999

    We have been using Jameel's services for the past 2 years now and have no issues, great business, highly recommend!

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  • Mukesh Radia

    Known Jameel and his team for few years.Excellent , polite and courteous. Good for my business as all calls are answered on my behalf . excellent customer service.

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  • James Kerr

    A great way for 'on-the-road' businesses to make sure they never miss a call, or a sale. Professional staff answer your calls as you'd want and pass the details to you. A great service!

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  • Jalal Miah

    Anwserpoint have provided us with excellent service. We have used them for many users and continue to do so. Highly recommended.

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  • Jay Praphul

    Best team to work with. Always a step ahead to offer outstanding customer service. Would strongly recommend.

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Questions

Frequently asked questions

How quickly can I get set up?

Most accounts are live instantly, no new hardware is required, just a simple call diversion.

No, you keep your existing number and simply divert it to us according to the rules you set.

Yes, service runs on a flexible monthly rolling contract with no long-term lock-in.

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