- Based in Luton since 2001
Telephone answering service in Luton
Answerpoint has answered calls for businesses from our office at Station House, Midland Road, Luton, since 2001. Our receptionists answer your calls live in your business name, take the details you need and send them to you by text or email as soon as possible. We answer for businesses in Luton, across Bedfordshire and throughout the UK.
- Real people in Luton, not AI
- From £29.95 a month · 14-day free trial
- No card needed, no setup fees
What a call to your business handles
- Caller greeted in your company name
- Enquiry details taken in full
- Urgent calls flagged to you
- Message passed to you by text or email as soon as possible
Trusted by UK businesses
UK
Based team
Flexible
Divert all calls or only when busy
Why a Luton answering service
A local team with a UK-wide service
A real office in Luton
Our receptionists work from our office at Station House on Midland Road, Luton.
Answering since 2001
More than twenty years of answering calls in our clients’ business names.
Your business name on every call
Callers hear your company name and a trained receptionist, not voicemail or an automated menu.
Real people, not a robot
Real receptionists, not an AI answering machine
A real person, every call
Every call is answered by a trained receptionist in our Luton office, working to the questions you give us. Callers hear your company name and your greeting, as if they had rung your office.
Professional with every caller
Clients, suppliers and new enquiries all get the same polite, professional answer, so a small business sounds established.
Answering for UK businesses since 2001
Answerpoint has answered calls for UK businesses from our Luton office since 2001.
On every call
What we ask on every call
You decide the questions. Most businesses start with the list below. Every answer goes into one clear message, sent to you by text or email as soon as possible, with urgent calls flagged. Our receptionists take details only: they never give advice or quote prices unless you tell us to.
✓ Caller’s name
✓ Company name, if any
✓ Reason for the call
✓ New or existing client
✓ How urgent it is
✓ Email address
✓ How they heard about you
✓ Best number to call back
✓ Best time to call back
Local numbers
Want a Luton 01582 number?
A Luton 01582 number
Choose a local Luton number and divert it to us, so callers see a local business.
03 national numbers
One UK-wide number, charged at standard landline rates, routed to our receptionists during answering hours.
0800 freephone
Free for callers to ring. You can keep the number if you move.
How it works
Simple to set up
01
Tell us how to answer
Your greeting, the questions to ask and who handles what.
02
Divert your number to us
Keep your existing number and divert it to us, or add a virtual number.
03
We answer in your business name
A trained receptionist in Luton answers every call during our hours, using your greeting.
04
Details passed on to you
Every message is sent to you by text or email as soon as possible, with urgent calls flagged.
Built for Luton businesses
Features that matter to your business
Your greeting, your questions
We answer with your company name and ask the questions you choose.
Urgent calls flagged
Tell us what counts as urgent and we flag those messages to you.
Messages by text or email
Choose how each message reaches you, and who in your team gets it.
Keep your existing number
Divert your landline or mobile, all the time or only when you are busy.
Cover when you are busy
Divert only when your line is busy or unanswered, so your own team still takes calls first.
Monday to Saturday cover
Monday to Friday 9am–6pm and Saturday 10am–4pm.
Hours and prices
Clear hours, simple pricing
Monday to Saturday
We answer Monday to Friday, 9am to 6pm, and Saturday, 10am to 4pm. We are closed on Sundays and do not offer an overnight or 24-hour service.
Starter, £29.95 a month
Up to 20 calls a month, answered live in your business name. A good fit for a sole trader or a home-based business.
Growth, £49.95 a month
Up to 50 calls a month, then £1.50 per extra call. Every plan starts with a 14-day free trial: no card needed, no setup fees, monthly rolling.
We will get in touch with you soon. For anything urgent, call us on 01582 438500.
Real clients, real reviews
What our clients say
Luton answering FAQs
Common questions
Where are your receptionists based?
In our office at Station House, Midland Road, Luton. Every call is answered there by a trained receptionist, never by AI.
Do you only work with Luton businesses?
No. We answer for businesses in Luton, across Bedfordshire and throughout the UK.
Can I have a Luton phone number?
Yes. You can choose a local 01582 number, or a 03 or 0800 number, and route it to our receptionists during answering hours.
What are your answering hours?
Monday to Friday 9am to 6pm, and Saturday 10am to 4pm. We are closed on Sundays.
How do I receive my messages?
By text or email, as soon as possible after the call. Urgent calls are flagged.
How much does it cost?
From £29.95 a month for up to 20 calls, or £49.95 for up to 50. Every plan starts with a 14-day free trial, no card needed.