- A switchboard that sounds exactly like your own reception
Enterprise switchboard and call routing
Instead of taking a message and moving on, your AnswerPoint receptionist greets every caller, understands who they need, and performs a live warm transfer “Connecting you to Accounts” exactly as your own switchboard would.
- Live warm transfers, not voicemail
- Department & extension routing
- Dedicated account management
A typical Enterprise Switchboard call
Caller reaches your main line
Answered live, in your company's name.
Receptionist identifies the need
"I'd like to speak to someone about an invoice."
Warm transfer, announced live
"Connecting you to Accounts now."
Call lands with the right department
No voicemail, no second call needed.
Trusted by growing UK corporate teams
Live
Warm call transferring
UK
Based, dedicated account teams
Why a message-taking service isn't enough
What a standard answering service misses
A basic answering plan works well for a small business taking simple enquiries but a growing organization with multiple departments needs something closer to an in-house switchboard. Callers expect to be understood, greeted properly, and connected to the right team or person live, not handed off to voicemail or given a promise of a call-back.
Answerpoint as Your Live Switchboard
Enterprise switchboard routing is built specifically for this. Your receptionist team is briefed on your departments, your extensions, and your escalation rules so a caller reaching your main line is greeted warmly, announced, and transferred live to the correct team or extension, exactly as they expect from an enterprise-tier operation.
What's included
Built for organisations, not just individuals
Live call transferring
Calls are announced and connected live never a cold transfer or a dropped handoff.
Department-based routing
Calls directed to Accounts, Sales, Support, or any department you define.
Overflow & lunch cover
We pick up when your own switchboard is busy, on lunch, or short-staffed.
Custom greetings & scripts
Your own greeting and department names, matched exactly to your organisation.
Fallback rules
Clear rules for what happens if a department doesn't pick up never a dead end for the caller.
Dedicated account manager
A single point of contact for changes, reporting, and ongoing service reviews.