- Built for earthworks teams
Answering service for groundwork contractors
Next to a digger you cannot hear the phone, let alone answer it. Every call is answered live in your business name by a real person in our Luton office. Site and tender enquiries are taken in full and the details are passed to you by your chosen contact method as soon as possible. Find out more about our telephone answering service.
- Calls routed to the right site
- From £29.95 a month · 14-day free trial
- Urgent site issues passed on
What a groundwork call looks like
- Tender invitation logged with deadline
- Message passed to the right site manager
- Delivery query passed to the right foreman
- Message texted when they're off the machine
Trusted by UK groundwork & civil businesses
UK
Based team
Yes
Multi-site call routing available
Why choose Answerpoint
The problems we solve for groundwork & civil firms
You can't hear it ring
Plant noise and remote sites mean calls go unanswered, even when someone is free.
Several sites, one number
Calls land with the wrong person or in a voicemail nobody checks. We route them properly.
Tenders have deadlines
A missed tender invitation can mean a missed contract. We log every one.
Real people, not a robot
A professional answer for contractors
Main contractors answered
A main contractor ringing about a package wants a professional answer, not voicemail. A real person keeps you in the running.
Site noise stays on site
Callers hear a calm office, not a digger, and you call back when you are off the plant.
Tender details taken
We note the site, the scope and any tender deadline, so nothing is lost while you are working.
Work we take calls for
Whatever groundwork you do
Most of your calls are from contractors, developers and suppliers. We handle them like your own office would.
✓ Excavation and site clearance
✓ Foundations and footings
✓ Drainage installation
✓Utility trenching and ducting
✓Concrete and reinforced concrete
✓ Kerbs, paving and external works
✓ Plant hire enquiries
On every call
What we ask on every groundwork enquiry
You decide the questions. Most groundwork firms start with the list below.
✓ Type of work
✓ Domestic or commercial?
✓ Site address and postcode
✓ Main contractor or private client?
✓ Start date
✓ Tender deadline, if any
✓ Drawings available?
✓ Best number to call back
✓ Best time to call back
How it works
Simple setup
01
Tell us your rules
Your projects, site contacts, enquiry questions and instructions for urgent messages.
02
Divert your number
Forward your mobile or landline to us. It takes a few minutes and needs no new kit.
03
We answer in your name
Callers hear your business name and a friendly UK receptionist.
04
You get the details
Job details are passed to you by text or email as soon as possible, with urgent calls flagged.
Built for groundwork firms
Features that matter to your business
Multi-site routing
Messages passed to the right site manager or project lead.
Tender logging
Project, contact, site and deadline emailed to your estimator.
Urgent site issues
Your escalation rules followed. Nothing waits in a voicemail.
Supplier calls
Deliveries and plant hire queries sent to the right foreman.
SMS or email messages
Details are passed on as soon as possible, ready for when they are off the machinery.
Monthly rolling plans
Scale up for big contracts and down between projects.
Hours and prices
Clear hours, simple pricing
Monday to Saturday
We answer Monday to Friday, 9am to 6pm, and Saturday, 10am to 4pm. We are closed on Sundays and do not offer an overnight or 24-hour service.
Starter, £29.95 a month
Up to 20 calls a month, answered live in your business name.
Growth, £49.95 a month
Up to 50 calls a month, then £1.50 per extra call. Every plan starts with a 14-day free trial: no card needed, no setup fees, monthly rolling.
We will get in touch with you soon. For anything urgent, call us on 01582 438500.
Real clients, real reviews
What our clients say
Groundwork FAQs
Common questions from contractors
Can Answerpoint route calls to different site managers?
Yes. We set up the rules by site or project, so each message goes to the right site manager.
How do you handle an urgent site problem?
You set the rules. Answerpoint flags urgent calls and passes them to the person you choose as soon as possible.
Can you log tender invitations?
Yes. Answerpoint records the project, contact, site and deadline, and emails it to your estimator as soon as possible.
Do you answer for groundwork contractors on Saturdays?
Yes, from 10am to 4pm. We are closed on Sundays.
Is it a real person who answers?
Yes. A trained receptionist in our Luton office answers every call.
How much does call answering for a groundwork firm cost?
From £29.95 a month for up to 20 calls, or £49.95 for up to 50. Every plan starts with a 14-day free trial, no card needed.