- Trusted call handling for electrical contractors
Electrician answering service from real UK receptionists
Up a ladder, in a consumer unit or between jobs, every call is answered live in your business name by a real person in our Luton office. Urgent faults are flagged to you, quotes and testing enquiries are taken in full, and the details are passed to you by your chosen contact method as soon as possible. Find out more about our telephone answering service.
- Power outage calls flagged as urgent
- EICR & certification enquiries handled
- From £29.95 a month · 14-day free trial
What an electrical call handles
- New quote request taken with job type and property details
- Power outage or safety issue flagged as urgent
- Existing customer recognised and routed correctly
- Message passed to you by text or email as soon as possible
Trusted by UK electricians and electrical contractors
UK
Based team
Live
Emergency callout cover available
Why choose Answerpoint
The problems we solve for electricians & electrical contractors
Missed calls mid-job
You can't answer the phone while working on live wiring or up a ladder. A missed enquiry usually just goes to the next electrician on the list.
Genuine electrical emergencies can't wait
No power, sparking, or a safety hazard needs an immediate response, not a call-back tomorrow.
Technical enquiries need the right questions asked
Callers ask about testing, rewires, or EICR certificates. Our receptionists gather clear, accurate call notes for you.
Real people, not a robot
Real receptionists for electrical contractors
Calm with anxious callers
Someone with no power or a tripping fuse box wants a calm voice. Our receptionists take the details and flag the urgent ones to you.
Job details taken properly
Our receptionists follow your questions, so you get the property type, the fault and the job details you need, not a garbled voicemail.
Your name on every call
Callers hear your electrical business answer, with your greeting, every time.
Services we support
Whatever type of electrical work you do
From domestic rewires to commercial testing, our receptionists take calls for every branch of your trade.
✓ Rewiring
✓ Fuse Box & Consumer Unit Upgrades
✓ EICR Testing & Certification
✓ Electrical Installations
✓ Emergency Callouts
✓ Lighting Installation
✓ PAT Testing
On every call
What we ask on every electrical call
You decide the questions. Most electricians start with the list below. Calls you class as urgent are flagged and passed to you as soon as possible. Our receptionists take details only: they never give electrical advice or quote prices unless you tell us to.
✓ Urgent fault or a quote?
✓ Domestic or commercial?
✓ Rewire, installation, testing or repair?
✓ Landlord EICR?
✓ Full address and postcode
✓ Best time to call back
✓ Property type and size
✓ Best number to call back
Built for electricians
The calls electricians miss most
Urgent faults flagged
You set what counts as urgent, such as no power at all. Those calls are flagged and passed to you as soon as possible.
Landlord and EICR work
We take the landlord's details, the property addresses and any certificate dates, so testing work can be planned together.
Commercial clients
Business customers expect a professional answer. We recognise existing clients and pass messages to the right person.
How it works
Simple to set up
01
Tell us your rules
Your greeting, common questions, and what counts as a genuine emergency.
02
Divert your number to us
A simple divert from your mobile or landline, with no new equipment needed.
03
We answer in your business name
Callers receive a polite, knowledgeable greeting that builds immediate trust in your brand.
04
You get the details
Job details are passed to you by text or email as soon as possible, with urgent calls flagged.
Built for electricians & electrical contractors
Features that matter to your business
Quote & job capture
Capture every opportunity with call answering in your company name.
Emergency triage rules
Power outages and safety hazards flagged as urgent, escalated your way.
EICR & certification enquiries
Callers asking about testing or certification get an accurate, professional answer.
Simple mobile divert
Divert calls effortlessly from your phone with a quick tap whenever you start a job.
Monthly rolling plans
Scale up call handling capacity during busy periods without taking on administrative staff.
Our answering hours
Monday–Friday 9:00am–6:00pm and Saturday 10:00am–4:00pm.
Hours and prices
Clear hours, simple pricing
Monday to Saturday
We answer Monday to Friday, 9am to 6pm, and Saturday, 10am to 4pm. We are closed on Sundays and do not offer an overnight or 24-hour service.
Starter, £29.95 a month
Up to 20 calls a month, answered live in your business name.
Growth, £49.95 a month
Up to 50 calls a month, then £1.50 per extra call. Every plan starts with a 14-day free trial: no card needed, no setup fees, monthly rolling.
We will get in touch with you soon. For anything urgent, call us on 01582 438500.
Real clients, real reviews
What our clients say
Electricians & Electrical Contractors FAQs
Common questions
How do you handle emergency power outage calls?
You set the criteria for emergencies. When a power fault or safety issue is reported, we flag it to you as urgent and pass on the details as soon as possible.
Do I need to purchase any extra equipment on site?
No equipment is needed. We take your diverted calls and pass all notes directly to your existing mobile line or email.
Can you capture specific enquiries about EICR testing or certification?
Yes, we follow your custom scripts to ask the right questions and capture property sizes, dates, and specs clearly.
Do you answer calls for electricians on Saturdays?
Yes, from 10am to 4pm. We are closed on Sundays.
Will my customers speak to a real person?
Yes. A trained receptionist in our Luton office answers every call, never AI.
Can you take EICR and landlord enquiries?
Yes. We take the landlord's details, property addresses and any dates they mention, and pass them to you.
Do you give electrical advice?
No. Our receptionists take the details and pass them to you. They never give electrical advice.
How much does an electrician answering service cost?
From £29.95 a month for up to 20 calls, or £49.95 for up to 50. Every plan starts with a 14-day free trial, no card needed.