- Simple monthly plans
Telephone answering prices
Clear monthly plans with no setup fees and no long contract. Every plan includes calls answered live in your business name by our receptionists in Luton, with messages sent to you by text or email as soon as possible. Try any plan free for 14 days, with no card needed.
- Starter from £29.95 a month
- 14-day free trial, no card needed
- Monthly rolling, no setup fees
Every plan includes
- Calls answered in your business name
- Your greeting and your questions
- Urgent calls flagged to you
- Messages sent by text or email as soon as possible
Trusted by UK businesses
UK
Based team
Flexible
Divert all calls or only when busy
Plans
Choose the plan that fits your calls
Starter, £29.95 a month
Up to 20 calls a month, answered live in your business name. A good fit for a sole trader or a small team.
Growth, £49.95 a month
Up to 50 calls a month, for busier businesses and small teams.
Extra calls, £1.50 each
If you go over your plan’s calls in a month, each extra call is £1.50. Larger teams can ask us for a custom plan.
Real people, not a robot
Real receptionists, not an AI answering machine
A real person, every call
Every call is answered by a trained receptionist in our Luton office, working to the questions you give us. Callers hear your company name and your greeting, as if they had rung your office.
Professional with every caller
Clients, suppliers and new enquiries all get the same polite, professional answer, so a small business sounds established.
Answering for UK businesses since 2001
Answerpoint has answered calls for UK businesses from our Luton office since 2001.
On every call
What we ask on every call
You decide the questions. Most businesses start with the list below. Every answer goes into one clear message, sent to you by text or email as soon as possible, with urgent calls flagged. Our receptionists take details only: they never give advice or quote prices unless you tell us to.
✓ Caller’s name
✓ Company name, if any
✓ Reason for the call
✓ New or existing client
✓ How urgent it is
✓ Email address
✓ How they heard about you
✓ Best number to call back
✓ Best time to call back
Virtual numbers
Works with a local, 03 or 0800 number
Local numbers
A local area code gives you a presence in the town you serve, without an office there.
03 national numbers
One UK-wide number, charged at standard landline rates, routed to our receptionists during answering hours.
0800 freephone
Free for callers to ring. You can keep the number if you move.
How it works
Simple to set up
01
Tell us how to answer
Your greeting, the questions to ask and who handles what.
02
Divert your number to us
Keep your existing number and divert it to us, or add a virtual number.
03
We answer in your business name
A trained receptionist in Luton answers every call during our hours, using your greeting.
04
Details passed on to you
Every message is sent to you by text or email as soon as possible, with urgent calls flagged.
Included in every plan
Features that matter to your business
Your greeting, your questions
We answer with your company name and ask the questions you choose.
Urgent calls flagged
Tell us what counts as urgent and we flag those messages to you.
Messages by text or email
Choose how each message reaches you, and who in your team gets it.
Keep your existing number
Divert your landline or mobile, all the time or only when you are busy.
Cover when you are busy
Divert only when your line is busy or unanswered, so your own team still takes calls first.
Monday to Saturday cover
Monday to Friday 9am–6pm and Saturday 10am–4pm.
Hours and prices
Clear hours, simple pricing
Monday to Saturday
We answer Monday to Friday, 9am to 6pm, and Saturday, 10am to 4pm. We are closed on Sundays and do not offer an overnight or 24-hour service.
Starter, £29.95 a month
Up to 20 calls a month, answered live in your business name. A good fit for a sole trader or a small team.
Growth, £49.95 a month
Up to 50 calls a month, then £1.50 per extra call. Every plan starts with a 14-day free trial: no card needed, no setup fees, monthly rolling.
We will get in touch with you soon. For anything urgent, call us on 01582 438500.
Real clients, real reviews
What our clients say
Pricing FAQs
Common questions
Is there a setup fee?
No. There are no setup fees on any plan.
Is there a contract?
Plans are monthly rolling, with no long-term lock-in.
What happens if I go over my calls?
Each call over your plan’s allowance is £1.50. You can move up a plan if you regularly need more calls.
Can I change plans?
Yes. Plans are monthly rolling, so you can move up or down as your calls change.
Can I try it first?
Yes. Every plan starts with a 14-day free trial. No card is needed and there are no setup fees.
What hours do you answer?
Monday to Friday 9am to 6pm, and Saturday 10am to 4pm. We are closed on Sundays.