- Call answering for virtual offices
Virtual office answering service
Working from home, a shared space or a virtual office address should not mean missed calls or a mobile ringing during a meeting. Our receptionists in Luton answer your calls live in your business name, take the details you need and send them to you by text or email as soon as possible.
- Answered in your business name
- From £29.95 a month · 14-day free trial
- No card needed, no setup fees
What a call to your business handles
- Caller greeted in your company name
- Enquiry details taken in full
- Urgent calls flagged to you
- Message passed to you by text or email as soon as possible
Trusted by UK businesses
UK
Based team
Flexible
Divert all calls or only when busy
Why virtual offices choose Answerpoint
A real office feel, without the office
Your business name on every call
Callers hear your company name and a trained receptionist, not a mobile voicemail or an automated menu.
Your personal number stays private
Give out a local, 03 or 0800 number and divert it to us. Callers never need your mobile or home number.
Calls covered while you work
Client meetings, site visits, the school run: your calls are answered during our hours and you get the details afterwards.
Real people, not a robot
Real receptionists, not an AI answering machine
A real person, every call
Every call is answered by a trained receptionist in our Luton office, working to the questions you give us. Callers hear your company name and your greeting, as if they had rung your office.
Professional with every caller
Clients, suppliers and new enquiries all get the same polite, professional answer, so a small business sounds established.
Answering for UK businesses since 2001
Answerpoint has answered calls for UK businesses from our Luton office since 2001.
On every call
What we ask on every call
You decide the questions. Most businesses start with the list below. Every answer goes into one clear message, sent to you by text or email as soon as possible, with urgent calls flagged. Our receptionists take details only: they never give advice or quote prices unless you tell us to.
✓ Caller’s name
✓ Company name, if any
✓ Reason for the call
✓ New or existing client
✓ How urgent it is
✓ Email address
✓ How they heard about you
✓ Best number to call back
✓ Best time to call back
Virtual numbers
Works with a local, 03 or 0800 number
Local numbers
A local area code gives you a presence in the town you serve, without an office there.
03 national numbers
One UK-wide number, charged at standard landline rates, routed to our receptionists during answering hours.
0800 freephone
Free for callers to ring. You can keep the number if you move.
How it works
Simple to set up
01
Tell us how to answer
Your greeting, the questions to ask and who handles what.
02
Divert your number to us
Keep your existing number and divert it to us, or add a virtual number.
03
We answer in your business name
A trained receptionist in Luton answers every call during our hours, using your greeting.
04
Details passed on to you
Every message is sent to you by text or email as soon as possible, with urgent calls flagged.
Built for virtual offices
Features that matter to your business
Your greeting, your questions
We answer with your company name and ask the questions you choose.
Urgent calls flagged
Tell us what counts as urgent and we flag those messages to you.
Messages by text or email
Choose how each message reaches you, and who in your team gets it.
Keep your existing number
Divert your landline or mobile, all the time or only when you are busy.
Your home number stays private
Callers ring your business number, never your personal one.
Monday to Saturday cover
Monday to Friday 9am–6pm and Saturday 10am–4pm.
Hours and prices
Clear hours, simple pricing
Monday to Saturday
We answer Monday to Friday, 9am to 6pm, and Saturday, 10am to 4pm. We are closed on Sundays and do not offer an overnight or 24-hour service.
Starter, £29.95 a month
Up to 20 calls a month, answered live in your business name. A good fit for a sole trader or a home-based business.
Growth, £49.95 a month
Up to 50 calls a month, then £1.50 per extra call. Every plan starts with a 14-day free trial: no card needed, no setup fees, monthly rolling.
We will get in touch with you soon. For anything urgent, call us on 01582 438500.
Real clients, real reviews
What our clients say
Virtual office answering FAQs
Common questions
Do I need a virtual office address to use this?
No. The service works for any business that is not always at a desk, whether you work from home, from a shared space or on the road. You only need a phone number you can divert.
Can I keep my current number?
Yes. Divert your existing number to us using the rules you choose: for example, all calls, or only when you are busy or do not answer.
What happens to calls outside your answering hours?
Outside Monday to Friday 9am–6pm and Saturday 10am–4pm, calls go wherever you set your divert, such as your voicemail or your mobile.
Are your receptionists real people?
Yes. Every call is answered by a trained receptionist in our Luton office, never by AI.
How do I receive my messages?
By text or email, as soon as possible after the call. Urgent calls are flagged.
Can I try it first?
Yes. The 14-day free trial needs no card and has no setup fees.