- Professional answering for solo & small teams
Answering service for cleaning companies
Your team is out cleaning and nobody is in the office. Every call is answered live in your business name by a real person in our Luton office. New client enquiries are taken in full, reschedule requests and access problems are passed on, and the details are passed to you by your chosen contact method as soon as possible. Find out more about our telephone answering service.
- Reschedule requests passed on
- From £29.95 a month · 14-day free trial
- Urgent issues flagged to you
What a cleaning services call handles
- New client enquiry taken with the job details
- Existing client recognised for a reschedule or query
- Urgent issue (missed clean, complaint) flagged as urgent
- Message passed to your team by text or email as soon as possible
Trusted by UK cleaning services businesses
UK
Based team
Live
Reschedule requests passed on
Why cleaning services businesses choose Answerpoint
The problems we solve for cleaning services
No one's ever in the office to answer
Your team is actively cleaning on-site or driving. Unanswered calls mean clients quickly book someone else.
Bookings need care
Handling reschedules and access notes takes time. We take detailed messages and pass them to you.
An unhappy client needs a fast response
Access issues or missed cleans require prompt attention. We flag urgent client issues live.
Real people, not a robot
Real people for busy cleaning companies
Quick help when a clean goes wrong
A client whose cleaner cannot get in wants a quick, calm answer. A real person takes the details and passes them to you as soon as possible.
New clients answered
Someone looking for a regular cleaner rings around. We answer in your business name so the enquiry stays with you.
Your name, your greeting
Callers hear your cleaning company answer, as if your office were always staffed.
Services we support
Whatever type of cleaning you do
From domestic home cleans to commercial contracts, our team takes calls for every side of your business.
✓ Office Cleaning
✓ End of Tenancy Cleaning
✓ Carpet & Upholstery Cleaning
✓ Window Cleaning
✓ Deep Cleaning
✓ After Builders Cleaning
✓ Communal Area Cleaning
On every call
What we ask on every cleaning enquiry
You decide the questions. Most cleaning companies start with the list below. Access problems and missed cleans are flagged to you as urgent.
✓ Domestic or commercial?
✓ Type of clean
✓ Size of the property
✓ One-off or regular?
✓ Preferred days and times
✓ Full address and postcode
✓ Access arrangements
✓ Best number to call back
✓ Best time to call back
Built for cleaners
The calls cleaning companies miss most
Reschedule requests passed on
Clients who need to move a clean have their request passed to you as soon as possible, with the new days and times they can do.
Access problems flagged
A cleaner locked out or a client not home is flagged as urgent so you can sort it quickly.
End-of-tenancy deadlines
We note the move-out date and the property details, so time-critical jobs are clear from the first message.
How it works
Simple to set up
01
Tell us your rules
Your greeting, common questions, and what counts as a genuine emergency.
02
Divert your number to us
Set up simple line forwarding without changing your main phone number.
03
We answer in your business name
Callers reach friendly, professional UK receptionists trained in excellent customer service.
04
Details reach you fast
Reschedule requests, quote requests and urgent messages are passed to your team by email as soon as possible.
Built for cleaning services
Features that matter to your business
Reschedule requests
New enquiries and changes from existing clients taken on the call and passed to you.
Regular client recognition
Returning clients routed differently to brand-new enquiries.
Urgent issue escalation
Complaints or missed cleans flagged to you as urgent.
Simple mobile divert
No new phone or hardware just divert your existing number to us.
New client capture
Property details and first-clean requirements recorded accurately.
Message delivery
Full call details by text or email as soon as possible.
Hours and prices
Clear hours, simple pricing
Monday to Saturday
We answer Monday to Friday, 9am to 6pm, and Saturday, 10am to 4pm. We are closed on Sundays and do not offer an overnight or 24-hour service.
Starter, £29.95 a month
Up to 20 calls a month, answered live in your business name.
Growth, £49.95 a month
Up to 50 calls a month, then £1.50 per extra call. Every plan starts with a 14-day free trial: no card needed, no setup fees, monthly rolling.
We will get in touch with you soon. For anything urgent, call us on 01582 438500.