- Call handling for estate and letting agents
Answering service for estate and letting agents
When your team is out on viewings, our UK receptionists answer in your agency’s name. They book viewings and valuations, log tenant repairs, and send every message to the right person straight away.
- Viewings and valuations booked
- Tenant repairs logged and flagged
- Saturday morning cover included
What an agency call looks like
- Viewing booked for a site
- Valuation request sent to the branch manager
- Tenant's leaking boiler flagged as urgent
- Offer details passed to the negotiator at once
Trusted by UK property businesses
2001
Established in Luton
UK
Based team
Saturday
Morning cover 10am–4pm
Why agents choose us
The problems we solve for property agents
The office is empty
The people who answer the phone are also doing viewings. A small branch can be empty for hours.
Buyers call the next agent
If a buyer can't book a viewing, they ring the agent with a similar property.
Tenant repairs pile up
Maintenance calls need logging properly and the urgent ones need to reach someone fast.
Calls we handle
Sales and lettings calls we take
We ask if the caller is a buyer, seller, tenant or landlord, then follow your script for each.
✓ Viewing requests
✓ Sales valuations
✓ Rental valuations and landlords
✓ Offers (passed on, never negotiated)
✓ Tenant repair and maintenance reports
✓ Move-in and rent questions
✓ Branch and office enquiries
How it works
Instant setup
01
Brief us on your agency
Your branches, staff, repair priorities and how you book viewings.
02
Divert your lines
Each branch can have its own number and greeting.
03
We answer in your agency's name
Callers hear a friendly, knowledgeable receptionist.
04
Messages reach the right person
Viewings, offers and repairs sent to the right member of staff.
Built for property agents
Features that matter to your agency
Viewing booking
Viewings booked into your diary or sent to you to confirm.
Valuation leads
Seller and landlord details sent to your branch manager fast.
Repair triage
Emergency, urgent or routine, using your priority rules.
Gas smell script
Tenants who smell gas are told to ring 0800 111 999 first.
Branch numbers
A virtual number for each branch, answered with its own greeting. .
Saturday mornings
We answer Saturday 10am–4pm, a busy time for buyers and tenants.
We will get in touch with you soon. For anything urgent, call us on 01582 438500.
Real clients, real reviews
What our clients say
Property agent FAQs
Common questions from agents
How can an answering service help an estate agent?
It answers the agency's calls when staff are out. Answerpoint's UK receptionists book viewings and valuations, take offers and messages, and send them to the right negotiator straight away.
Can Answerpoint log tenant maintenance reports?
Yes. Answerpoint records the tenant, property, problem and urgency, then sends it to your property manager. Emergencies are transferred live or flagged by SMS.
Do your receptionists negotiate offers?
No. Answerpoint takes the offer details and passes them to your negotiator straight away. We never negotiate or advise on price.
Do you answer outside office hours?
Answerpoint answers Monday to Friday, 9am to 6:00pm, and Saturday, 10am to 4pm.