Answerpoint

  • 100% UK-Based Receptionists · Est. 2001
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  • Phone cover for software and SaaS teams

Call answering for software and SaaS companies

Your customers still call: prospects wanting a demo, users who are stuck, finance teams with invoice questions. Our UK receptionists answer in your company name, log each request, and pass urgent ones to your team.

How it works
  • Sales and demo enquiries captured
  • Support calls logged and routed
  • A UK number and a UK voice

What a software call looks like

  • Demo request booked with the sales team
  • Login problem logged and emailed to support
  • Enterprise customer outage put through live
  • Invoice query sent to the finance team

Trusted by UK and International teams

2001

Established in Luton

UK

Based team, no call centres

Global

Messages to any time zone

Why software firms use us

The problems we solve for software companies

Some buyers want a person

Larger UK customers expect to phone. A contact form doesn't close a contract.

Nobody owns the phone

Engineers are building, sales are in demos. The number on your site goes to voicemail.

No UK presence

Overseas teams need a UK number answered by a UK voice in UK hours.

How it works

Instant setup

01

Brief us on your product

Your plans, common questions, and what counts as an urgent issue.

02

Point your number to us

Use your current number or a new UK virtual number.

03

We answer in your company name

Callers hear a UK receptionist, not an IVR maze.

04

Requests reach your team

Emailed to sales, support or your helpdesk address.

Built for software teams

Features that matter to your company

Demo booking

Demos booked into a shared sales calendar during the call.

Support logging

Account, problem and urgency emailed to your helpdesk.

Urgent issue rules

You define urgent. We transfer it live or send an SMS.

UK virtual numbers

Local, 03 or 0800 numbers for your UK customers.

Any time zone

Messages reach your team wherever they're based.

No tech support claims

We take details only, so customers get accurate answers.

Get A Free Quote

We will get in touch with you soon. For anything urgent, call us on 01582 438500.

Real clients, real reviews

What our clients say

  • Kam

    Brilliant service! offer very good prices on their many services. Are fast with communication about their services and get the job done.Highly recommend

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  • Zain

    Been using AnswerPoint for a while now and they’ve been spot on. Makes things much easier when I’m busy at work.

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  • Jeff White

    Been with them for over 10 years Sussex and Surrey driveways Never had a problem always on point Well done answer point

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  • Ali Qazi

    Been using Answerpoint for a long time. They have always taken my messages promptly and professionally. Great company to work with. Highly recommended

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  • James Doran

    Verry professional company deliver on time jameel was greate to worck will use agane

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  • Lee Ypey

    Great service from Jameel and the Answerpoint team. Their virtual office keeps my personal address private, while the mail and call answering services are quick, reliable, and very convenient. Highly recommended

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  • Joy Liasu

    Great service, have used answerpoint since 2013 and they have helped to grow my business. Calls answered professionally and messages delivered without fail. Friendly and prompt customer service. Thank You

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  • Ahmed

    Answer point is a very professional and reliable call answering service. I have been using them for a few months now and I am absolutely delighted with the service.

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  • Joy Liasu

    Great service, have used answerpoint since 2013 and they have helped to grow my business. Calls answered professionally and messages delivered without fail. Friendly and prompt customer service. Thank You

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  • Companies 999

    We have been using Jameel's services for the past 2 years now and have no issues, great business, highly recommend!

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  • Mukesh Radia

    Known Jameel and his team for few years.Excellent , polite and courteous. Good for my business as all calls are answered on my behalf . excellent customer service.

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  • James Kerr

    A great way for 'on-the-road' businesses to make sure they never miss a call, or a sale. Professional staff answer your calls as you'd want and pass the details to you. A great service!

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  • Jalal Miah

    Anwserpoint have provided us with excellent service. We have used them for many users and continue to do so. Highly recommended.

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  • Jay Praphul

    Best team to work with. Always a step ahead to offer outstanding customer service. Would strongly recommend.

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Software FAQs

Common questions from software companies

Do Answerpoint receptionists provide technical support?

No. Answerpoint receptionists take clear details of the problem and route them to your support team. They don’t troubleshoot or access your systems.

Yes. Answerpoint books demos into a shared online calendar during the call, or sends the request to your sales team to confirm.

Answerpoint emails each support request to your helpdesk address, which most ticketing tools turn into a ticket automatically.

No. Answerpoint answers Monday to Friday, 9am to 6:00pm, and Saturday, 10am to 4pm, UK time. Keep your own on-call process for overnight incidents.

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