- Patient calls answered with care
Answering service for clinics and private practices
When your front desk is busy, at lunch or off sick, every call is answered live in your clinic’s name by a real person in our Luton office. Appointment requests and patient messages are taken with care and passed to your team as soon as possible. Find out more about our telephone answering service.
- Appointment requests taken with care
- From £29.95 a month · 14-day free trial
- Overflow cover at busy times
What a patient call looks like
- New patient request for an initial assessment
- Request to move an appointment passed on
- Tuesday Question for the clinician sent by email
- Urgent symptoms: caller directed to 999 or 111
Trusted by UK clinics and healthcare providers
UK
Based team
Why clinics choose Answerpoint
The problems we solve for medical practices
Front desk overload
Mornings and lunchtimes bring a rush of calls while patients stand at the desk. We take the overflow.
Missed calls, missed bookings
A new patient who can't get through will usually book with another clinic.
Staff are off
Holidays, sickness and training days leave gaps at reception. We fill them.
Real people, not a robot
A kind, human voice for your patients
Patience with patients
A patient in pain or worried about a symptom wants a kind voice. Our receptionists are calm and take the details with care.
Safe wording on urgent symptoms
Callers who describe urgent symptoms are directed to 999 or NHS 111, with the same wording every time.
Your clinic’s name on every call
Patients hear your clinic answer, with your greeting.
Who we help
Clinics and practices we work with
Each clinic gets its own greeting, rules for appointment requests and list of questions to ask.
✓ Dental practices
✓ Physiotherapy clinics
✓ Aesthetics and skin clinics
✓ Chiropractors and osteopaths
✓ Private GP and specialist clinics
✓ Counselling and therapy practices
On every call
What we ask on every patient call
You decide the questions. Most clinics start with the list below. If a caller describes urgent symptoms, our receptionists direct them to 999 or NHS 111. Our receptionists never give medical advice.
✓ New or existing patient?
✓ Reason for calling, in their words
✓ Appointment request?
✓ Preferred days and times
✓ Practitioner they usually see
✓ Full name and date of birth
✓ Contact details
✓ Best number to call back
✓ Best time to call back
Built for clinics
Support for a busy front desk
Front desk overflow
Divert only the calls your reception cannot get to, or lunchtimes and staff absence. You choose.
Appointment requests passed on
We take the patient’s details and preferred times, and pass the request to your team to confirm.
Calm and confidential
Patient details are taken with care and sent only to the people you name.
How it works
Simple to set up
01
Brief us on your clinic
Your greeting, how you want appointment requests handled, common questions and urgent-call script.
02
Divert your line
All calls, overflow only, or lunchtimes only. You choose.
03
We answer in your clinic's name
Patients hear a warm, calm receptionist every time.
04
Bookings and messages sent
Appointment requests and messages reach the right person.
Built for clinic needs
Features that matter to healthcare providers
Appointment requests
New, moved and cancelled appointment requests taken on the call and passed to your team to confirm.
Patient confidentiality
We collect only what you ask for. Messages go to named staff.
Safe urgent-call script
Any sign of an emergency: caller told to call 999 or NHS 111.
Overflow cover
We answer the calls your front desk can't get to.
Common questions
Location, parking, prices and what to bring, from your answers.
Saturday cover
We answer Saturday 10am–4pm, when many patients book.
Hours and prices
Clear hours, simple pricing
Monday to Saturday
We answer Monday to Friday, 9am to 6pm, and Saturday, 10am to 4pm. We are closed on Sundays and do not offer an overnight or 24-hour service.
Starter, £29.95 a month
Up to 20 calls a month, answered live in your business name.
Growth, £49.95 a month
Up to 50 calls a month, then £1.50 per extra call. Every plan starts with a 14-day free trial: no card needed, no setup fees, monthly rolling.
We will get in touch with you soon. For anything urgent, call us on 01582 438500.
Real clients, real reviews
What our clients say
Healthcare FAQs
Common questions from clinics
Can you take appointment requests?
Yes. We take the patient’s details and preferred times, and pass the request to your team to confirm.
How do you handle patient confidentiality?
Our receptionists only collect the information you instruct us to and are trained to handle patient details with appropriate discretion.
What happens if a caller describes an urgent symptom?
Callers who describe urgent symptoms are directed to 999 or NHS 111, using the same wording every time. The message is then flagged to you.
Do you answer for clinics on Saturdays?
Yes, from 10am to 4pm. We are closed on Sundays.
Will patients speak to a real person?
Yes. A trained receptionist in our Luton office answers every call.
Do your receptionists give medical advice?
No. They take the patient’s details and pass them to your team.
Do you offer out-of-hours cover?
No. We answer Monday to Friday, 9am to 6pm, and Saturday, 10am to 4pm.
How much does an answering service for a clinic cost?
From £29.95 a month for up to 20 calls, or £49.95 for up to 50. Every plan starts with a 14-day free trial, no card needed.