Are ringing phones breaking your concentration at work? Are you struggling to answer all calls that come your way? A live answering service provides a simple but effective solution to these problems. By entrusting your incoming calls to professional phone operators, you can control your time without losing valuable customer calls. Here are four of the most significant advantages you get from live phone answering services:
Focus on one task at a time.
When a call interrupts you in the middle of a task, you lose the minutes you spend on the phone, and the time it takes to get your focus back. According to studies, it can take as long as 23 minutes to recover from a distraction fully! With a live answering service, you can set aside parts of the day (or entire days, even) for tasks that require your full attention. Your calls will still be answered, and you can set aside time to reply. This way, your significant tasks and business calls get the attention they deserve.
Take control of your time.
A live answering service frees up your time in more ways than one. You get more freedom to plan your day-to-day and long-term schedule. Are you going on a vacation? Taking a business trip? Renovating the office? With a live answering service, you’ll have one less thing to worry about while attending to these. Most professional answering services are available 24/7, even on holidays and weekends, for no extra charge. This gives you unrivaled freedom in how you plan your calendar.
Capture more leads
Each phone call brings the potential for more business, so those missed calls can add up to many lost opportunities. Using a live answering service to take calls while you’re busy or handle overflow calls means you don’t miss any of these leads. Alternatively, you can use the service to answer calls outside of office hours, opening up even more opportunities.
Save on customer service.
A natural person answering your calls is a simple way to improve customer service. Three out of four times, a caller who ends up in voicemail won’t leave a message. But a natural person answering the phone is much more likely to engage—even just to leave that message. Hiring a full-time receptionist or phone operator would involve a whole range of costs: salary, overhead, equipment for their use, and so on. A live answering service costs a fraction of all that and offers greater flexibility: you can have calls answered on weekends, holidays, and after hours.
Get started with live answering.
Answering Services Australia specializes in helping local businesses make the most of live answering services. Are you looking for professional Melbourne-based phone operators to answer for you? Get in touch with us at answerpoint.co.uk