T&C Call Answering

Terms & Conditions of Business

TERMS & CONDITIONS OF SERVICE

  1. In these conditions ‘the “Company” means Answerpoin Limited’ and the “Customer” shall mean the company or firm or individual buying the service.
  2. Upon acceptance by the Company of the Customers Order Form the Customer shall take such steps as requested by the Company to enable the Company to begin providing the Services.
  3. Subject to the Customer complying in all respects with these Conditions the Company shall be subject to the terms herein provided use all reasonable endeavors to maintain the Services.
  4. Answerpoint intends to offer the customer best service possible, however, there may be times due to factors beyond our control such system or other circumstances where our service levels may be affected. In such circumstances, Answerpoint reserves the right to alter the service until such time as we are able the resume normal services. In these rare unexpected eventualities Answerpoint will not be held liable for any immediate or consequential loss whatsoever.
  5. If the customer is using call diversion facility to the number provided by the Company, the Customer is agreeing to the Conditions as stated in this document.
  6. Any geographic and non-geographic numbers provided to the Customer from the Company remain the property of the Company and the company reserves the right whether to allow the customer to port the number to the customer or customer’s chosen service telecom provider.
  7. The Customer agrees with the Company not to carry-on any business, which could be construed, conceived or interpreted by the Company, or any other party as illegal, defamatory, immoral, or obscene. The Customer agrees not to use the address and/or telephone and fax numbers of neither the company nor the offices of the Company, whether directly or indirectly, for any such purpose or purposes as aforesaid.
  8. The Customer agrees not to send or deliver or cause to be sent or to be delivered to the Company’s premises any noxious, harmful, illegal, immoral, deteriorating, dangerous or bulky material object or thing and in the event of the same the rights of the Company shall be as contained in the clause 5 of these condition.
  9. For logistics and storage reasons we will only accept mail items weighing no more than 10kg and less then 60cm x 60cm in dimension.
  10. In the event of an ordinary parcel, chattel packet or other object other than letters addressed to the Customer being delivered at the Company’s address, the Company shall bear no responsibility whatsoever either to the sender or the Customer or to any third party, In the event of the Customer remove same within one month from receiving Notice thereof (of which a prepaid letter addressed to the Customer at his last known addressed shall be deemed sufficient Notice) then the Company shall be deemed empowered to deal with the same as it thinks fit.
  11. The Customer shall reimburse the Company immediately for all sums of money expended by the Company pursuant to the Agreement itself or in connection with sending to the customer of any letters), message{s), and in connection with any other service used.
  12. The Customer will fully indemnify the Company against all liabilities, expenses, losses, claims, damages or penalties incurred by the Company in connection with the Agreement and because of the way in which the Business Service is used howsoever occasioned on suing or being sued as a result of the breach whatsoever and howsoever committed by the Customer or any other third parties.
  13. In the event of the Customer failing to discharge any of his/her liabilities to the Company within fourteen (14) days of such payment becoming due, the Customer hereby empowers the Company to retain any correspondence/messages and any article(s) belonging to the Customer until he/she makes the payment owing by him/her to the Company.
  14. And it is also declared that the Company shall have a general lien on all belongings of the Customer that may be on the Company’s premises and/or for all monies owing by the Customer to the Company on any account whatsoever.
  15. The limit of the liability of the Company in respect of any act, omission, neglect, delay or default by it or its servants or agents whether by way of the Law of Contract and/or way of liability for negligence shall not exceed one (1) sterling pound.
  16. The Customer agrees that during the period of his/her booking and a further period of six (6) months thereafter, he/she shall not employ any person who has been in the employment of the Company at any time during the period of the Customer booking.
  17. The company will take every possible step to ensure accurate and expeditious handling of communications for the Customer but no responsibility shall attach to the Company or its servants, agents or officers for any injuries, damages or loss whatsoever arising or to whomsoever caused.
  18. It is in breach of our contract to advertise our address and/or telephone numbers in the press, on publications or products without prior consent from the company. We reserve the right not to accept mail, messages or faxes relating to any form of advertising unless prior notification and approval has been obtained.
  19. The Customer agrees that the Company can use its discretion as to whether or not to disclose the Customer’s private information to the legal bodies.
  20. The Agreement is subject to written Notice of Termination to be given by either party and to expire at any time one month after sending same in writing by the Customer to the Company or by the Company to the Customer respectively.
  21. In the event of breach by the Customer of any of the above conditions the Company may terminate this Agreement forthwith without any explanation whatsoever as to reasons by sending written notice of such termination to the customer. The Customer will lose any deposit paid in such circumstances and Customer will also lose the deposit where the Agreement is terminated by the Customer prior to the minimum contract period.
  22. If the customer applies for any extra services and the Company agrees to grant them then same terms and condition as shown above will apply.
  23. The Customer hereby confirms that the information provided in this Agreement is accurate at the time-of signing the Agreement and any change(s) of Customer’s personal details or business details will be notified to the Company immediately.
  24. The Company reserves the right to change tariff for business services from time to time and wherever possible such changes will be notified to the customer not less than 14 days written notice.
  25. In order that it may continue to maintain the level and quality of the services provided, the Company reserves the right at all times to change the service provided under tri-Agreement, The Company shall wherever possible give at least thirty (30) days prior written notice to the Customer of any such change or alteration.
  26. Provided the Customer abides all of the above terms & conditions the Company shall permit the Customer to have an enjoyable business operation without any interruption.
  27. Neither the Company nor any of its employees agents or sub-contractors shall be considered in breach of this Contract or under any liability whatsoever to the Customer for no-performance part performance defective performance or delay in performance of any obligation performed or to be performed by the Company its employees agents or subcontractors under the Contract which is directly or indirectly caused or is a result of an event of Force Majeure and the dates and time scale specified in the Order Form and/or the performance of the Services shall be extended by a fair and reasonable period of time which is sufficient to enable the Company to perform or re-perform the relevant contact obligation.
  28. Upon becoming aware of an occurrence of the relevant event of Force Majeure the Company shall promptly issue a notice in writing to the Customer detailing such event and its anticipated effect upon the performance of the Contract by the Company.29. The Contract and any dispute between the parties arising and/or in connection with it shall be governed by the law of England and any such dispute not amicably resolved shall be subject to the jurisdiction of the English courts.

TERMS OF WEBSITE USE

The use and access to our website is subject to the following terms & conditions. Answerpoint cannot guarantee uninterrupted and totally reliable access to our website, and we accept no liability whatsoever for any loss or damage arising as a result of problems with our website access. From time to time, we may restrict access to some parts of our website, or our entire website, to users who have registered with us.You are responsible for making all arrangements necessary for you to have access to our website. You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms, and that they comply with them.

We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it, including without limitation, all designs, text, graphics and their selection or arrangement on our website. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our website for your personal reference and you may draw the attention of others within your organisation to material posted on our website. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

You must not copy, adapt, reverse engineer, decompile, disassemble, modify, adapt or make error corrections to any computer program and/or software in whole or in part used in relation to our website. You must not use any part of the materials on our website for commercial purposes without obtaining a prior permission. If you print off, copy or download any part of our website in breach of these terms of use, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. We aim to update our Site regularly, and may change the content at any time. If the need arises, we may suspend access to our website, or close it indefinitely.

Any of the material on our website may be out of date at any given time, and we are under no obligation to update such material. We cannot guarantee that any information appearing on our website will be always completely free of mistakes. The material displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy. Contracts for the supply of services formed through our website or as a result of visits made by you are governed by our Terms and Conditions of Supply.

You must not misuse our website by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to our website, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offense under the Computer Misuse Act 1990.

We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it. You may not link any other part of our website without our prior written consent.

Our website must not be framed on any other website, nor may you create a link to any part of our website without our prior written consent. The Courts of England and Wales will have exclusive jurisdiction over any claim arising from, or related to, a visit to our website although we retain the right to bring proceedings against you for breach of these terms of use in any other relevant country. These terms of use are governed by English law. We may revise these terms of use at any time by amending this page.

You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our website.

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