Answerpoint UK Call Answering Services.


T&C Call Answering

  1. In these conditions ‘the “Company” means Answerpoint Limited’ and the “Customer” shall mean the company or firm or individual buying the service.
  2. Upon acceptance by the Company of the Customers Order Form the Customer shall take such steps as requested by the Company to enable the Company to begin providing the Services.
  3. Subject to the Customer complying in all respects with these Conditions the Company shall be subject to the terms herein provided use all reasonable endeavors to maintain the Services.
  4. Answerpoint intends to offer the customer best service possible, however, there may be times due to factors beyond our control such system or other circumstances where our service levels may be affected. In such circumstances, Answerpoint reserves the right to alter the service until such time as we are able the resume normal services. In these rare unexpected eventualities Answerpoint will not be held liable for any immediate or consequential loss whatsoever.
  5. If the customer is using call diversion facility to the number provided by the Company, the Customer is agreeing to the Conditions as stated in this document.
  6. Any geographic and non-geographic numbers provided to the Customer from the Company remain the property of the Company and the company reserves the right whether to allow the customer to port the number to the customer or customer’s chosen service telecom provider.
  7. The Customer agrees with the Company not to carry-on any business, which could be construed, conceived or interpreted by the Company, or any other party as illegal, defamatory, immoral, or obscene. The Customer agrees not to use the address and/or telephone and fax numbers of neither the company nor the offices of the Company, whether directly or indirectly, for any such purpose or purposes as aforesaid.
  8. The Customer agrees not to send or deliver or cause to be sent or to be delivered to the Company’s premises any noxious, harmful, illegal, immoral, deteriorating, dangerous or bulky material object or thing and in the event of the same the rights of the Company shall be as contained in the clause 5 of these condition.In the event of an ordinary parcel, chattel packet or other object other than letters addressed to the Customer being delivered at the Company’s address, the Company shall bear no responsibility whatsoever either to the sender or the Customer or to any third party, In the event of the Customer remove same within one month from receiving Notice thereof (of which a prepaid letter addressed to the Customer at his last known addressed shall be deemed sufficient Notice) then the Company shall be deemed empowered to deal with the same as it thinks fit.
  9. The Customer shall reimburse the Company immediately for all sums of money expended by the Company pursuant to the Agreement itself or in connection with sending to the customer of any letters), message{s), and in connection with any other service used.
  10. The Customer will fully indemnify the Company against all liabilities, expenses, losses, claims, damages or penalties incurred by the Company in connection with the Agreement and because of the way in which the Business Service is used howsoever occasioned on suing or being sued as a result of the breach whatsoever and howsoever committed by the Customer or any other third parties.
  11. In the event of the Customer failing to discharge any of his/her liabilities to the Company within fourteen (14) days of such payment becoming due, the Customer hereby empowers the Company to retain any correspondence/messages and any article(s) belonging to the Customer until he/she makes the payment owing by him/her to the Company.
  12. And it is also declared that the Company shall have a general lien on all belongings of the Customer that may be on the Company’s premises and/or for all monies owing by the Customer to the Company on any account whatsoever.
  13. The limit of the liability of the Company in respect of any act, omission, neglect, delay or default by it or its servants or agents whether by way of the Law of Contract and/or way of liability for negligence shall not exceed one (1) sterling pound.
  14. The Customer agrees that during the period of his/her booking and a further period of six (6) months thereafter, he/she shall not employ any person who has been in the employment of the Company at any time during the period of the Customer booking.
  15. The company will take every possible step to ensure accurate and expeditious handling of communications for the Customer but no responsibility shall attach to the Company or its servants, agents or officers for any injuries, damages or loss whatsoever arising or to whomsoever caused.
  16. The Customer agrees that the Company can use its discretion as to whether or not to disclose the Customer’s private information to the legal bodies.
  17. The Agreement is subject to written Notice of Termination to be given by either party and to expire at any time one month after sending same in writing by the Customer to the Company or by the Company to the Customer respectively.
  18. In the event of breach by the Customer of any of the above conditions the Company may terminate this Agreement forthwith without any explanation whatsoever as to reasons by sending written notice of such termination to the customer. The Customer will lose any deposit paid in such circumstances and Customer will also lose the deposit where the Agreement is terminated by the Customer prior to the minimum contract period.
  19. If the customer applies for any extra services and the Company agrees to grant them then same terms and condition as shown above will apply.
  20. The Customer hereby confirms that the information provided in this Agreement is accurate at the time-of signing the Agreement and any change(s) of Customer’s personal details or business details will be notified to the Company immediately.
  21. The Company reserves the right to change tariff for business services from time to time and wherever possible such changes will be notified to the customer not less than 14 days written notice.
  22. In order that it may continue to maintain the level and quality of the services provided, the Company reserves the right at all times to change the service provided under tri-Agreement, The Company shall wherever possible give at least thirty (30) days prior written notice to the Customer of any such change or alteration.
  23. Provided the Customer abides all of the above terms & conditions the Company shall permit the Customer to have an enjoyable business operation without any interruption.
  24. Neither the Company nor any of its employees agents or sub-contractors shall be considered in breach of this Contract or under any liability whatsoever to the Customer for no-performance part performance defective performance or delay in performance of any obligation performed or to be performed by the Company its employees agents or subcontractors under the Contract which is directly or indirectly caused or is a result of an event of Force Majeure and the dates and time scale specified in the Order Form and/or the performance of the Services shall be extended by a fair and reasonable period of time which is sufficient to enable the Company to perform or re-perform the relevant contact obligation.
  25. Upon becoming aware of an occurrence of the relevant event of Force Majeure the Company shall promptly issue a notice in writing to the Customer detailing such event and its anticipated effect upon the performance of the Contract by the Company.29. The Contract and any dispute between the parties arising and/or in connection with it shall be governed by the law of England and any such dispute not amicably resolved shall be subject to the jurisdiction of the English courts.


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