Cookies Policies
Policy Statement
This policy describes how Talkdesk is using, collecting, storing and disposing cookies. The internet pages (websites) of Talk desk can use cookies to improve the user access.
This policy is compliant with General Data Protection Regulation – EU and Talk desk Privacy Policy.
What are cookies ?
Cookies are small data files sent by a website’s server to a web browser, processor memory or hard drive and stored there. They can be used for a range of different purposes, such as customizing a website for a particular use, helping a user navigate a website, improving that users website experience, and storing that users preferences and login information.
How are they used?
The web server supplying the webpage can store a cookie on the user’s computer or mobile device. An external web server that manages files included or referenced in the webpage is also able to store cookies.
Another way of storing cookies is through JavaScript code contained or referenced in that page.
Some cookies used on this website collect information about how visitors use our website, for instance which pages visitors go to most often, and if they get error messages from web pages.
All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how our website works.
Cookies Type
These are cookies that are either:
Used solely to carry out or facilitate the transmission of communications and strictly necessary to provide an online service that you have requested.
Non-essential cookies
These are any cookies that do not fall within the definition of essential cookies, such as cookies used to analyze your behavior on a website (‘analytical’ cookies) or cookies used to display advertisements to you (‘advertising’ cookies).
Session and persistent cookies
Cookies can be classified as either ‘session’ or ‘persistent’, depending on how long they last after they are placed on your browser.
Session cookies
Session cookies last for as long as you keep your browser open. They expire when you close your browser.
Persistent cookies
Persistent cookies expire at a fixed point in time or if you manually delete them from your browser, whichever occurs first.
First and third party cookies
Cookies can be classified as ‘first party’ or ‘third party’.
First party cookies
These are cookies placed on your device by our website domain.
Third party cookies
These are cookies placed on your device by third party website domains.
Cookies Category/Functionalities
Talk desk is working to deliver the best services through our website, Following some functionalities of cookies implemented on Talk desk’s website.
| Category | Sample |
| Preferences | These cookies allow Talkdesk website to remember about information on how the website is presented to the user, like prefered idiom, region where user is placed. |
| Process | These cookies help the website work and supplying services requested by the user like browsing pages, visiting security areas from the website. Without these cookies the website may not working properly. |
| Advertisement/Propaganda | These cookies are used to turn the advertisement more functional to the users as well to advertisers. Some common cookies are just to select relevant advertise and improve their user experience, as well avoid to show advertisement already visited. |
| Session state/Statistics | Some websites use frequently to collect information about how the users interact with the website. This can include which pages are visited frequently. These cookies are called session state and help us to improve Talkdesk services. |